Senior Director, Data Center Operations

JLL•Round Rock, TX

1d•Onsite

About The Position

The Operations Director is accountable for the overall success of data center operations for the client account, managing resources to ensure the effective and efficient operation of the data center portfolio, maximizing up-time and site efficiencies. This position provides leadership and expertise in the management of all aspects (client service, employee management and development, financial, operational, field execution and oversight) of operations and critical environments. Responsible for interpreting, communicating, and establishing engineering services and critical environments management strategies for supporting the client account. Ensures the integration of all services and that they are delivered within agreed service levels. Provides oversight in all processes and field execution, promoting and fostering relationships while serving as the key services liaison. Owns operational client relationships, implementation of services, and financial success of the assigned portfolio in accordance with the client organization's policies, procedures, and standards.

Requirements

5+ years operational experience with responsibility for leading teams in a data center environment
Demonstrated leadership skills in managing people and customers; strong oral and written communication, negotiation, and analytical skills
Strong strategic thinker and planner with ability to develop and create alternative ways to proceed
Strong analytical ability to assess all factors that might affect a situation, recommend and execute solutions
Strong organizational skills to arrange resources for maximum productivity
Strong judgment, problem-solving, and crisis management skills
Excellent interpersonal and relationship building skills
Fundamental skills in critical systems such as emergency/stand-by generators, automatic transfer switches, un-interruptible power supply (UPS) systems, power distribution systems, UPS batteries, etc.
Technically proficient in operations of Building Management Systems, Life Safety Systems, CMMS, Microsoft Office, PowerPoint, Visio, and Microsoft Outlook software
Extensive electrical, mechanical, and plumbing knowledge of commercial facilities with a very strong background in critical data center operations
Proven record of providing excellent internal and external customer service
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Responsibilities

Manage all engineering services activities, maintaining interface with the client Corporate Real Estate personnel, ensuring total contract compliance with all criteria and reaching all performance specifications, including quantitative cost savings and qualitative customer service specifications.
Manage reporting and ensure contractual compliance.
Accountable for day-to-day performance of the assigned team and delivery of services within stated service levels, processes, and procedures to support and deliver services that achieve performance goals and objectives.
Review metrics through analytics and other tools to ensure that the portfolio is being managed within goal parameters.
Measure, monitor, and report cost savings and value-add contributions of the team.
Provide input and support to strategic planning initiatives and identify portfolio and savings reduction opportunities.
Interface, collaborate, and develop strong relationships with all stakeholders.
Ensure accuracy and timely updates to all systems and support tools.
Support process owners with the implementation of training, education, and expectations to ensure teams adhere to all processes and procedures.
Provide input to annual financial plans and manage capital within approved plans/budgets while summarizing and sponsoring forecasted or unforeseen expenditures throughout the year.
Provide oversight and direction of development and approval of critical infrastructure projects, planning guidelines, commissioning, and close-out.
Work with key stakeholders to ensure compliance with proper closeout and commissioning requirements, including the collection and archiving of all necessary critical documents.
Ensure proper maintenance of archives of drawings, schematics, equipment operations manuals, warranty documents, and other critical information.
Effectively manage communications across regions/geographies between the team and customer contacts, particularly in instances of critical emergencies (i.e., system failure, downtime), including managing root cause analysis to avoid repeat failures or lapses in service delivery.
Ensure all properties are operated, maintained, and tested in accordance with local, state, and national requirements overlaid by those required and expected by the client organization, including critical processes and reporting requirements.
Manage suppliers and direct reports, effectively utilizing suppliers and account team resources for the effective delivery of maintenance and repair services in support of critical environments.
Develop succession planning programs, including on/off-boarding programs that support account rotation, employee exiting, and new employees.