Senior Director, Customer Service

Piedmont Airlines • Washington, DC

9d • $138,000 - $152,000 • Hybrid

About The Position

Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable leader to join our team as a Senior Director, Customer Service in our Ground Handling Department. The primary responsibility of the position is to promote a culture of compliance and caring for team members while setting performance goals and maintaining a consistent focus on operational excellence in a Hub location. This person will have proven leadership skills, be an excellent communicator, and possess strong relationship building skills. Technical skills such as budgeting and operations knowledge are essential to this position. This position will report to the Station Director, Piedmont Ground Handling.

Requirements

• Functional knowledge of airport hub operations
• Five (5) years of senior level leader experience with an airline
• Proven success of leading people in a fast-paced environment
• Excellent communication and strong relationship building skills
• Extensive knowledge of aviation ground handing policy, a thorough understanding of collective bargaining agreements, and experience collaborating with labor groups
• Experience with budgeting principals and standard guidelines
• Thorough understanding of Federal Aviation Administration (FAA), Transportation Security Administration (TSA), Occupational Safety and Health Administration (OSHA), and other industry regulations
• Familiarity with Microsoft Office Suite

Nice To Haves

• Bachelor’s degree in aviation, business, or another related field

Responsibilities

• Oversee station labor relations, operations efficiencies, maintenance, facilities, safety, and security
• Keep company goals and customer expectations in mind when overseeing daily operations
• Coach and provide career development to the staff
• Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines
• Manage a team with varied duties to include department managers, duty managers, unit managers, supervisors, and agents
• Administrative duties to include daily/weekly/monthly reports
• Conduct employee performance reviews

Benefits

• paid training
• holiday pay
• 401(k)
• vacation
• family travel on the American Airlines network
• Medical
• dental
• bonuses awarded in accordance with company policies and applicable criteria

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED