Senior Director, Customer Data & Analytics

iA Financial Group•Montreal, QC

10d•Hybrid

About The Position

Build the Future with Us Are you passionate about data, analytics, and customer intelligence, and eager to contribute to an organization whose purpose is to help clients feel confident and secure about their future? As Senior Director, Customer Data & Analytics, you will play a key role in transforming our analytical capabilities and customer intelligence function. Reporting to the Vice President, Growth, Analytics and Customer Experience, you will be responsible for defining and evolving the data, analytics, and customer intelligence capabilities that support strategic decision-making, customer experience, and organizational growth. You will act as a strategic partner to business leaders, transforming data into tangible business value. This role offers an excellent opportunity to showcase your expertise and fully leverage your potential within a caring and trusted organization. Here, people and their development are at the heart of everything we do, fostering an environment that encourages collaboration and innovation.

Requirements

More than 10 years of experience in analytics, business intelligence, data science, or data management.
Holds a university degree in actuarial science, mathematics, computer science, data science, business administration, or a related field.
Has significant experience managing professional teams in complex, matrix-based environments.
Has an advanced level of proficiency in French and an intermediate level of proficiency in English, as the successful candidate will interact daily, both verbally and in writing, with English-speaking business partners.

Nice To Haves

Is recognized for their strategic vision and ability to transform data into business value.
Demonstrates strong leadership skills and the ability to build and develop high-performing teams.
Possesses excellent influencing, communication, and collaboration skills when working with business partners and diverse stakeholders.
Is recognized for expertise in analytics, business intelligence, data science, and data management.
Experience in financial services or insurance, as well as knowledge of modern data environments, advanced analytics, and artificial intelligence, is considered an asset.

Responsibilities

Define and implement an analytics strategy aligned with business priorities to drive growth, value creation, and strategic decision-making.
Develop customer intelligence capabilities by leading customer segmentation, advanced analytics, and performance measurement initiatives.
Enhance executive metrics, dashboards, and measurement frameworks, including Customer Lifetime Value (CLV) approaches, to optimize growth and engagement strategies.
Champion an integrated customer data vision by ensuring a single, centralized customer view and leading the evolution of Master Data Management (MDM) capabilities.
Oversee the development of advanced and predictive analytics models while promoting best practices in data science.
Ensure the development and continuous improvement of analytics tools, platforms, and capabilities that maximize the value of data.
Maintain data quality, integrity, governance, and optimal utilization in collaboration with technology teams and business partners.
Engage, develop, and lead a multidisciplinary team by fostering collaboration, innovation, talent development, and results delivery.