Senior Director, Crisis Communications – Cybersecurity & Data Privacy

FTI Consulting•Washington, DC

42d•$134,000 - $245,000•Hybrid

About The Position

FTI Consulting is seeking a Senior Director for its Cybersecurity & Data Privacy Communications team. This role involves leading crisis communications response strategies for companies facing cybersecurity attacks or threats, as well as managing preparedness projects and tabletop exercises. The Senior Director will oversee multi-stakeholder communications for clients experiencing various cyber incidents, acting as a primary client counselor and interacting with C-suite executives, external counsel, and third-party partners. The position requires strong project management skills for large-scale engagements, often across multiple geographies. Additionally, the role involves identifying new business opportunities, fostering relationships with referral sources, and participating in marketing and thought leadership activities.

Requirements

Bachelor's degree
10+ years of crisis/issues management and/or cybersecurity experience in relevant roles serving clients and developing new business
Prior client service, consulting, agency experience is a must
Ability to advise and secure confidence of senior communications and C-level client contacts, as well as outside legal counsel and other advisors
Excellent organizational skills, attention to detail, and written and verbal presentation skills
Proven project management track record and comfort managing and working with staff at all levels
Proficient in creating project plans, rollouts and roadmaps as well as using various AI and project management tools
Experience in cybersecurity and data privacy matters
Strong work ethic, attention to detail and a service-oriented attitude
Ability to work under pressing deadlines and portray calm during high stakes situation to clients and other team members
Track record of managing communications with multiple stakeholders (investors, employees, customers, media, etc.) during crisis events
Travel required to clients and to FTI office(s)

Responsibilities

Develop strategic proposals and communications plans for clients and new business prospects.
Serve as a primary client contact, providing strategic counsel directly to clients in meetings, conference calls and while working on client sites.
Project manage multiple workstreams, client/legal approval processes and document development to ensure deadlines are met and objectives are achieved.
Manage teams and processes as they relate to tracking and triaging client’s stakeholder inquiries (i.e. media, employees, customers, regulators, etc.) during live incidents.
Work with peers across borders on incidents that require a 24x7 follow-the-sun approach to managing the crisis.
Anticipate client needs and concerns and work to proactively to address them.
Work with other senior leaders to make staffing decisions on various accounts.
Drive new business pursuits, including the development of thought leadership, identification of business prospects and ongoing networking on behalf of the firm.
Support team training and professional development and serve as a performance manager to select junior staff.
Manage profitability and utilization on multiple projects and accounts.
Understand and live by FTI’s values, Code of Ethics and the Strategic Communications Rules of Practice, and work with junior staff to embed these concepts within the firm’s culture.