Senior Director, Crisis Communications – Cybersecurity & Data Privacy

FTI Consulting•Chicago, NY

74d•Onsite

About The Position

FTI Consulting is seeking a Senior Director for its Cybersecurity & Data Privacy Communications team. This role involves leading crisis communications response strategies for companies facing cybersecurity attacks or threats, as well as managing preparedness projects and tabletop exercises. The Senior Director will oversee multi-stakeholder communications for clients experiencing various cyber incidents, acting as a primary client counselor and interacting with C-suite executives, external counsel, and other third-party partners. The position requires strong project management skills for large-scale engagements, often across multiple geographies. Additionally, the role involves identifying new business opportunities, fostering relationships with referral sources, and participating in marketing and thought leadership activities.

Requirements

Bachelor's degree
8+ years of crisis/issues management and/or cybersecurity experience in relevant roles serving clients and developing new business
Prior client service, consulting, or agency experience
Ability to advise and secure confidence of senior communications and C-level client contacts, as well as outside legal counsel and other advisors
Proven project management track record and comfort managing and working with staff at all levels
Proficient in creating project plans, rollouts and roadmaps as well as using various AI and project management tools
Ability to work under pressing deadlines and portray calm during high stakes situations to clients and other team members
Track record of managing communications with multiple stakeholders (investors, employees, customers, media, etc.) during crisis events
Travel required to clients and to FTI office(s)
Applicants must be currently authorized to work in the United States on a full-time basis; the employer will not sponsor applicants for work visas

Nice To Haves

Strong work ethic, attention to detail and a service-oriented attitude
Excellent organizational skills, attention to detail, and written and verbal presentation skills
Experience in cybersecurity and data privacy matters

Responsibilities

Develop strategic proposals and communications plans for clients and new business prospects.
Serve as a primary client contact, providing strategic counsel directly to clients.
Project manage multiple workstreams, client/legal approval processes, and document development.
Manage teams and processes for tracking and triaging client stakeholder inquiries during live incidents.
Work with peers across borders on incidents requiring a 24x7 follow-the-sun approach.
Anticipate client needs and concerns and proactively address them.
Drive new business pursuits, including thought leadership development, prospect identification, and networking.
Support team training and professional development, and serve as a performance manager for junior staff.
Manage profitability and utilization on multiple projects and accounts.
Understand and adhere to FTI’s values, Code of Ethics, and the Strategic Communications Rules of Practice.