Senior Director, COTS Applications

City of New York•Brooklyn, NY

6d•Onsite

About The Position

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the city delivers for New Yorkers in the 21st century. We are seeking a Senior Director of COTS Applications to lead our team, shape our COTS strategy, and drive modernization and innovation. Reporting to the Associate Commissioner of Application Engineering in the Product Development division, the Senior Director will oversee directors and technical managers working on mission-critical systems that leverage cutting-edge technologies. The role includes cultivating strong leaders, mentoring staff, promoting innovation, optimizing development workflows, and enhancing cost efficiency in product delivery and maintenance. This is one of the most critical positions within the Product Development division. The Senior Director of COTS Applications will manage a large team who perform some of the agency’s most core technical functions, covering NCY 311, Service Desk Applications, eArraignment, and Salesforce-based implementations.

Requirements

A master's degree in computer science from an accredited college or university and three (3) years of progressively more responsible, full-time, satisfactory experience in Information Technology (IT) including applications development, systems development, data communications and networking, database administration, data processing, or user services. At least eighteen (18) months of this experience must have been in an administrative, managerial or executive capacity in the areas of applications development, systems development, data communications and networking, database administration, data processing or in the supervision of staff performing these duties.
A baccalaureate degree from an accredited college or university and four (4) years of progressively more responsible, full-time, satisfactory experience as described in "1" above.
A four-year high school diploma or its educational equivalent, and six (6) years of progressively more responsible, full-time, satisfactory experience as described in "1" above.
A satisfactory combination of education and experience equivalent to "1", "2" or "3" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and must possess at least three (3) years of experience as described in "1" above, including the eighteen (18) months of administrative, managerial, executive or supervisory experience as described in "1" above.
In the absence of a baccalaureate degree, undergraduate credits may be substituted for a maximum of two (2) years of the required experience in IT on the basis of 30 semester credits for six (6) months of the required experience.
Graduate credits in computer science may be substituted for a maximum of one (1) year of the required experience in IT on the basis of 30 graduate semester credits in computer science for one (1) year of the required IT experience.
However, undergraduate and/or graduate credits may not be substituted for the eighteen (18) months of experience in an administrative, managerial, executive, or supervisory capacity as described in "1" above.

Nice To Haves

Experience with COTS platforms including ServiceNow, Salesforce, and Microsoft Dynamics.
Experience in CRM, Service Desk, and mobile application development and support.
Experience overseeing architecture, design, delivery, and modernization of major systems.
Experience leading development, maintenance, and modernization of mobile applications for iOS and Android.
Experience ensuring system integrators and vendors adhere to development standards, architecture guidelines, and best practices.
Experience promoting automation and CI/CD practices using Azure DevOps and cloud-native tools.
Experience monitoring and governing delivery of high-visibility, mission-critical projects.
Experience optimizing cloud usage and licensing costs.
Experience conducting architecture and code reviews.
Experience supporting procurement and planning by contributing to RFPs, reviewing SOWs, and partnering with program managers on estimates and timelines.

Responsibilities

Lead and mentor internal staff, consultants, and vendors supporting COTS platforms, including ServiceNow, Salesforce, and Microsoft Dynamics.
Provide strategic direction for all COTS application areas, including CRM, Service Desk, and mobile application development and support.
Oversee architecture, design, delivery, and modernization of major systems such as NYC 311, ServiceNow, and eArraignment.
Build strong, collaborative relationships with internal business partners, program teams, and vendors to align priorities and ensure successful delivery.
Lead development, maintenance, and modernization of mobile applications for iOS and Android, ensuring timely updates, security, and compatibility with current OS versions.
Ensure system integrators and vendors adhere to OTI development standards, architecture guidelines, and best practices.
Promote automation and CI/CD practices using Azure DevOps and cloud-native tools to improve reliability and delivery speed.
Monitor and govern delivery of high-visibility, mission-critical projects to ensure quality, timeliness, and risk mitigation.
Optimize cloud usage and licensing costs through usage monitoring, vendor collaboration, and proof-of-concept initiatives.
Conduct architecture and code reviews to ensure security, scalability, and compliance with OTI technical standards.
Support procurement and planning by contributing to RFPs, reviewing SOWs, and partnering with program managers on estimates and timelines.
Handle special projects and initiatives as assigned.