Senior Director, Compliance

GoFundMe•San Francisco, CA

3d•$253,000 - $380,000•Hybrid

About The Position

GoFundMe is seeking a Senior Director, Compliance to serve as the company's named Canadian AML Compliance Officer (CAMLO) and other officer roles required under the PCMLTFA, AMLR, and other applicable regulatory regimes. Reporting directly to the VP, Trust, Safety, & Compliance, this role builds, leads, and matures GoFundMe's second line of defense compliance function across its most critical risk domains - FinCrime, Payments, and Content Moderation. This is a high-visibility leadership role for a senior compliance expert who leads through both their team and their own deep subject-matter expertise. You will set GoFundMe's global financial & content-based compliance strategy and serve as the company's primary point of contact for regulators, law enforcement, and external counsel on these matters. You'll partner closely with Trust & Safety, Legal, Payments, Product, and Finance to ensure GoFundMe meets its regulatory obligations as it scales as a prosocial marketplace.

Requirements

12-15 years of compliance experience, with significant time in payments, fintech, financial services, or a highly regulated technology company - including direct experience owning or managing a regulated AML program.
Deep subject-matter expertise in AML, BSA/ATF, and FinCrime across multiple jurisdictions, including hands-on experience with FINTRAC and TRACFIN, familiarity with FinCEN and FFIEC examination expectations, and SAR/STR reporting obligations
Strong working knowledge of Canadian AML/ATF requirements under the PCMLTFA, PCMLTFR, and FINTRAC guidance is required - spanning the compliance program, registration, KYC/KYB, record keeping, reporting, risk assessment, training, and effectiveness review.
Experience operating a FinCrime program across multiple regulatory regimes, with the ability to navigate differing obligations and adapt controls to new jurisdictions as GoFundMe scales globally.
Senior-level experience serving as a named compliance officer (CAMLO, BSA Officer, or equivalent) with regulatory accountability.
Demonstrated ability to build and maintain productive, strategic relationships with regulatory counterparts; comfort engaging directly with regulators at executive levels - including examinations, inquiries, and proactive relationship management.
Excellent written and verbal communication skills, including the ability to represent the company credibly with external audiences.
Demonstrated ability to influence executive leadership, including the C-suite, and drive cross-functional alignment on complex compliance strategies.
Proven track record of successfully designing, building, and maturing compliance programs from scratch or through substantial redesign, ideally within a rapidly scaling or complex marketplace environment.
Demonstrated ability to build and maintain productive, strategic relationships with regulatory counterparts; comfort engaging directly with regulators at executive levels - including examinations, inquiries, and proactive relationship management.
Strong alignment with GoFundMe's core values: impatient to be great, find a way, earn trust every day, fueled by purpose.

Nice To Haves

Bachelor’s degree or equivalent experience preferred.
Familiarity with content moderation compliance frameworks (DSA, CSAM reporting obligations, or similar) is a strong plus.
Experience with charitable fundraising law or multi-state solicitation compliance is a plus.
JD, CAMS, CRCM, or equivalent credential preferred; not required if offset by deep practical experience.

Responsibilities

Lead our second line of defense, establishing the global risk frameworks, translating complex laws into actionable policies, and overseeing and partnering with the first line.
Design, build, and continuously mature GoFundMe's global Anti-Money Laundering (AML) and FinCrime compliance framework, including all applicable policies, procedures, and controls.
Serve as the named Canadian AML Compliance Officer (CAMLO), as well as other compliance officer roles as required by applicable international, federal, and state laws, with regulatory authority and accountability.
Maintain and mature Canadian AML/ATF compliance program requirements under the PCMLTFA, PCMLTFR, and FINTRAC guidance, including MSB/FMSB registration, policies and procedures, ML/TF risk assessment, training, recordkeeping, reporting, and effectiveness review readiness.
Establish and maintain equivalent AML/ATF program obligations in other in-scope jurisdictions, including France (TRACFIN) and the broader EU regime.
Own the design, build-out, and continuous maturation of the transaction monitoring program and governance, ensuring coverage of emerging typologies relevant to crowdfunding and payments.
Own the Suspicious Activity Report (SAR) and Suspicious Transaction Report (STR) filing process, ensuring accuracy, timeliness, appropriate escalation, and adherence to all external filing deadlines.
Maintain and enhance risk-based KYC/KYB, due diligence, and monitoring standards for crowdfunding platform activity.
Oversee AML/FinCrime dependencies on payment processors, vendors, and other third parties, including data access, control evidence, escalation paths, oversight, and regulatory exam support.
Partner with Trust & Safety and Payments teams to assess FinCrime risk and embed compliance requirements into operational workflows.
Translate global FinCrime regulatory requirements into actionable compliance obligations for Trust & Safety and Product teams.
Monitor and disseminate global FinCrime regulatory developments and advise on the impact to GoFundMe's potential obligations.
Lead cross-functional efforts to submit required regulatory filings - including registrations, renewals, and periodic reports - and ensure all external deadlines are met.
Lead the monitoring and interpretation of evolving regulatory requirements related to content moderation, including obligations under the EU Digital Services Act (DSA), emerging US state and federal frameworks, and other applicable global content regulation.
Translate regulatory requirements into actionable compliance obligations for Trust & Safety and Product teams.
Oversee transparency reporting obligations and risk assessments, ensuring all deadlines are met.
Own the development and oversight of the compliance strategy for state charitable solicitation laws, fundraising disclosure requirements, and related obligations across US jurisdictions.
Lead cross-functional efforts to maintain state registrations, exemptions, and required filings.
Monitor regulatory developments in charitable fundraising and share awareness on GoFundMe's potential obligations as a fundraising platform.
Architect, implement, and maintain a global risk assessment framework that reflects GoFundMe's current and anticipated regulatory exposure, especially focused on FinCrime.
Own preparedness activities, including scenario planning and tabletop exercises, that stress-test cross-functional readiness for regulatory audits.
Establish defensible governance, QA, issue management, remediation, and examination-readiness processes for AML/FinCrime controls, including transaction monitoring, STR/SAR decisioning, sanctions/listed property escalation, management reporting, and evidence of operating effectiveness.
Own development and delivery of compliance training and awareness programs for relevant teams.
Serve as the company's primary point of contact in engagements with regulators, law enforcement agencies, and legislative staff on relevant compliance matters, including examinations, inquiries, and voluntary outreach.
Build and maintain productive relationships with key regulatory counterparts across state, federal, and international jurisdictions, in conjunction with our Public Policy & Advocacy team.
Provide subject-matter expertise in industry forums, coalitions, and working groups relevant to payments and FinCrime.