Senior Director, Compliance & Continuous Improvement
About The Position
The Senior Director, Compliance & Continuous Improvement provides independent oversight, governance, and strategic direction to ensure organizational adherence to regulatory, contractual, accreditation, and internal standards across all service lines. This role does not own service delivery, but partners with service line leadership to monitor, assess, and strengthen compliance performance, ensuring accountability at the program level. This role is accountable for providing organization-wide compliance oversight through independent monitoring and risk identification, while enabling and reinforcing service line accountability for compliant operations. Travel is required for this position; a valid driver’s license is required.
Requirements
- Bachelor’s degree required in Public Administration, Criminal Justice, Nursing, Social Work, Quality Assurance, Law, or a related field.
- Minimum 5 years of progressively responsible experience in quality, regulatory compliance, or risk management within human services, healthcare, corrections, or a regulated nonprofit environment.
- Minimum 3 years of supervisory or leadership experience.
- Demonstrated experience with audits, investigations, corrective action planning, and regulatory interactions.
- Valid driver’s license required.
- Proficiency with Microsoft Office and compliance/document management systems
Nice To Haves
- Master’s degree preferred.
- Multi-jurisdictional regulatory experience preferred.
- Certified Compliance & Ethics Professional (CCEP)
- Certified Healthcare Compliance (CHC), CRCM, or similar credentials
Responsibilities
- Establish and oversee organization-wide compliance framework across all service lines
- Monitor adherence to regulatory, licensing, accreditation, and contractual requirements
- Serve as primary liaison with regulators, licensing bodies, and auditors
- Interpret regulatory requirements and provide guidance to leadership
- Provide oversight of data governance and technology risk management to ensure regulatory compliance and organizational alignment
- Direct internal audits, external reviews, and monitoring activities
- Identify organizational risks and trends through data, audits, and reporting
- Oversee investigations and root cause analyses in partnership with service line leadership
- Ensure development, implementation, and tracking of corrective action plans
- Maintain centralized audit and compliance documentation
- Analyze compliance and performance data to identify trends and risks
- Maintain organization-wide reporting systems to support transparency and decision-making
- Report compliance performance to executive leadership and Board
- Lead compliance and quality review forums
- Develop and maintain organization-wide policies and compliance standards
- Ensure timely updates based on regulatory and contractual changes
- Promote consistency in standards across service lines
- Investigate compliance issues and conduct root cause analyses.
- Collaborate with operational leaders to develop and implement corrective action plans.
- Provide guidance to service line leadership on compliance expectations
- Design and oversee compliance-related training and communications
- Support service lines in preparation for audits, licensing, and monitoring reviews
- Serve as compliance liaison to Board and committees
- Act as Human Rights Officer (or equivalent oversight role)
- Represent organization externally on compliance and regulatory matters
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
