Senior Director, Commercial Patient Hub Data Operations
About The Position
Madrigal Pharmaceuticals is a biopharmaceutical company focused on developing and commercializing innovative therapies for patients with MASH and other liver diseases. We are building a best-in-class patient services ecosystem. Central to this effort is a Commercial Patient Hub that will connect patients, providers, payers, and partners through seamless data integration, operations excellence, and actionable insights. The Senior Director, Commercial Patient Hub Data Strategy and Operations will establish and lead Madrigal’s data operations for our patient services hub. This leader will be responsible for ensuring that data from specialty pharmacies, copay/affordability vendors, field reimbursement teams, and patient support providers is ingested, governed, and transformed to support operations and development of actionable insights to drive brand performance and optimize patient outcomes. This role requires a strategic leader who is also willing to be hands-on in shaping data models, building governance frameworks, and ensuring operational excellence across all hub-related data streams. The Senior Director will partner cross-functionally with IT, Commercial Data, Compliance, Legal, Market Access, Patient Services, and Commercial Analytics to deliver timely, trusted, and compliant data for decision-making.
Requirements
- Bachelor’s degree in Computer Science, Data Management, Business, or related field; advanced degree preferred.
- 15+ years in data management, commercial operations, or analytics within pharmaceutical/biotech industry.
- 7+ years leading data development and operations for patient services hubs, specialty pharmacy, or commercial data ecosystems.
- Proven success building hub data operations in an insourced or hybrid operating model.
- Expertise in CRM platforms (Salesforce/Veeva), data integration (ETL/ELT), and BI tools (Power BI).
- Knowledge of data tokenization (Datavant, IQVIA OCE), MDM, and interoperability technologies and standards.
- Expertise in cloud-based data solutions with a focus on Azure
- Experience with Azure/Databricks and multi-cloud preferred
- Strong ability to lead cross-functional teams, manage vendors, and communicate with senior leadership.
- Excellent problem-solving, strategic thinking, and organizational skills.
Responsibilities
- Build and Lead Patient Hub Data Operations: Design, implement, and operate Madrigal’s patient hub data strategy, processes, and systems. Oversee ingestion, integration, and stewardship of data from specialty pharmacies, hubs, copay programs, and field reimbursement partners.
- Governance & Compliance: Establish strong governance frameworks for relevant requirements including HIPAA and contractual compliance. Partner with Legal and Compliance to manage data use, sharing, and retention policies.
- Operational Excellence: Manage hub data pipelines (daily/weekly feeds, exceptions management, reconciliation). Ensure KPIs such as time-to-fill, speed-to-therapy, patient adherence, and case resolution are consistently available and accurate.
- Leadership & Vendor Management: Lead a cross-functional data team (engineers, analysts, stewards). Oversee vendor relationships (hub service providers, data integration partners, CRM vendors such as Salesforce/Veeva).
- Analytics & Insights Enablement: Deliver curated datasets and dashboards to Patient Services, Market Access, Field Reimbursement, and Brand Teams. Partner with Commercial Analytics to drive patient access, pull-through, and hub effectiveness insights.
Benefits
- All full-time employees receive equity, which reinforces our ownership culture and offers meaningful opportunity for our employees to share in the success they help create.
- By aligning individual and company performance, we empower employees to think like owners, giving them a stake in the organization.
- Full-time employees are also eligible for comprehensive benefits, including flexible paid time off, medical, dental, vision and life/disability insurance, and 401(k) offerings (i.e., traditional, Roth, and employer match) in accordance with applicable plans.
- We also offer additional voluntary benefits like supplemental life insurance, legal services, and other offerings.
- In addition, we offer mental health benefits through our Employee Assistance Program for employees and their family.
- The company also provides other benefits in accordance with applicable federal, state, and local laws.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Number of Employees
501-1,000 employees
