Senior Director, Commercial Data Management & Strategy

Shionogi•Florham Park, NJ

8d•Hybrid

About The Position

The Senior Director, Commercial Data Management and Strategy will own, maintain, and expand the design, build, and ongoing management of Shionogi’s current commercial data ecosystem. This role will lead the strategy, governance, and execution of Shionogi’s commercial data assets to ensure timely, accurate, and compliant data availability for business insights. The Senior Director will act as the primary liaison between external data providers and internal stakeholders (Commercial, Market Access, Medical, Finance, IT, Analytics), driving operational excellence in data acquisition, integration, quality, and delivery. The ideal candidate will possess deep technical fluency in modern cloud data platforms and a sophisticated understanding of pharmaceutical commercial data, recognizing that data is not the final product. We are seeking an individual who is comfortable with ambiguity but has the experience to identify the right path and connect dots across multiple brands and teams. Proactive communication, effective time management, and the ability to assess and articulate downstream impact are critical. While vendor and partner support will be available, this role requires a hands-on leader who provides strategic guidance and subject-matter expertise while personally contributing to the work required for delivery. This is a highly visible role within Commercial Operations and the broader organization, focused on implementing, enhancing, and future-proofing Shionogi’s commercial data infrastructure to support launch readiness, mergers, and long-term business success.

Requirements

Bachelor's degree in a quantitative, technical, or life sciences field; advanced degree a plus.
12+ years of experience in pharmaceutical/biotech commercial data management, commercial operations, or analytics, with at least 3–5 years in a leadership capacity.
Demonstrated experience building a commercial data warehouse from the ground up (or leading a major re-platform), using cloud-based technology such as Snowflake.
Deep, firsthand experience integrating multiple pharmaceutical data source types (including experience with acquisition and contracting for said data sources): Syndicated data (IQVIA or comparable), Payer master data (Precision AQ or similar), Formulary/policy data (MMIT, Fingertip Formulary, or similar), Customer reference data (IQVIA OneKey and/or Veeva OpenData), De novo sources: Hub/patient services data, specialty pharmacy data, and patient tokenization for longitudinal patient tracking.
Working knowledge of rare disease or specialty product data challenges (small populations, blinded data, tokenized patient journeys); expertise in designing rare disease data journeys in partnership with patient support and market access a strong plus.
Sufficient depth in data architecture and modeling to direct and evaluate a proposed model and judge whether grain, conformed dimensions, hierarchy handling, and historical/restatement treatment will hold up under real use case demands, and to tell a vendor when a design is wrong and why.
Hands-on experience across all three areas of commercial operations, commercial analytics, and commercial data management is strongly preferred; looking for a candidate who has personally built the datasets, run the analyses, and supported the field, and can therefore anticipate downstream needs rather than react to them.
Demonstrated habit of tracking advances in data and analytics infrastructure such as semantic layers and conversational/semantic analytics, agentic and adaptive workflows, and emerging LLM-to-data interfaces such as MCP (Model Context Protocol, the standard for exposing governed data to AI applications) with the judgment to distinguish durable capability from “vendor hype”.
Own data usage rights and AI governance for licensed and patient-level data including contractual permissions for AI/LLM processing, and access rules that hold when data is queried by an agent rather than delivered as a report.
Experience interfacing with field operations and CRM ecosystems; Veeva Vault CRM experience preferred.
Solid grasp of IT's role in data management — able to speak both business and technical languages and broker effectively between them.
Proven vendor management skills, including holding partners accountable for quality and delivery.
Experience with designing and maintaining substantial budgets, including communication across cross-functional needs for data acquisition.
Ability and willingness to travel 10-20% of the year.
Must live a commutable distance to our US Corporate Headquarters in Florham Park, NJ.
Office presence is required at least 3 days per week.

Nice To Haves

Advanced degree a plus.
Expertise in designing rare disease data journeys in partnership with patient support and market access a strong plus.
Veeva Vault CRM experience preferred.

Responsibilities

Own the design, build, daily operations, and long-term evolution of the commercial data warehouse on modern cloud technology (Snowflake, Databricks, AWS/Azure), including data models, ETL pipelines, and reporting platforms.
Define and enforce data architecture standards supporting scalability, auditability, and analytics-readiness; translate business requirements into warehouse architecture and system enhancements.
Own the semantic layer, including certified metric definitions, conformed dimensions, and business logic, setting standards, approving designs, and ensuring consistency across business intelligence, incentive compensation, field reporting, and AI-driven query interfaces.
Future-proof the foundation for AI-enabled consumption by establishing governed semantic definitions, structured metadata, and machine-readable access patterns (e.g., MCP) to enable conversational analytics, agentic workflows, and AI-assisted reporting without re-architecting the warehouse.
Partner with IT on infrastructure, security, and platform administration, with clear delineation of business vs. technical ownership.
Own acquisition, ingestion, and integration of syndicated data (e.g., IQVIA national/subnational, claims, Rx, EDI 852/867), including quality validation and restatement handling.
Integrate payer and market access data (payer master data such as Precision AQ; formulary/policy data such as MMIT) to support access analytics and pull-through reporting.
Lead integration of de novo and emerging sources: patient support hub data, specialty pharmacy dispense/status feeds, and patient tokenization to enable longitudinal patient journey tracking in a rare disease setting.
Develop and maintain the data operations roadmap across commercial and medical data domains, including project leadership and prioritization across functional areas and data requirements.
Own customer reference and master data with extensive direct experience with syndicated customer reference sets (e.g., IQVIA OneKey and/or Veeva OpenData) — HCP/HCO alignment, affiliations, and CRM synchronization.
Drive Master Data Management processes across HCP, HCO, payer, product, and territory hierarchies.
Own and lead the data stewardship team and process; establish matching, quality, and reconciliation standards to create a trusted single source of truth.
Establish and maintain governance standards, SOPs, data inventories and acquisition criteria, and quality frameworks ensuring integrity and compliance (HIPAA, GDPR, 21 CFR Part 11).
Develop, lead, and communicate the Commercial Data Governance Model to cross-functional stakeholders, including Third-Party Agreements, data visibility/sharing rules, and privacy requirements in partnership with Legal, Compliance, IT, and Finance.
Manage working knowledge of consent management requirements and operationalization across multiple marketing and sales initiatives in support of the brand(s) and company.
Promote transparency and cost efficiency across departments through the governance model.
Serve as connective tissue between data management and downstream consumers: analytics, field operations and technology, field and home office reporting, incentive compensation, market access, patient services, and forecasting.
Help design, build, and maintain analytics-ready datasets (product performance, managed care, customer profile) supporting self-service reporting and BI platforms; ensure IC data readiness against quarterly timelines.
Partner with Field Operations to keep data flowing between the data foundation and CRM (Veeva Vault CRM strongly preferred): customer universe, alignments, targeting, and activity data.
Anticipate downstream needs proactively; function as primary business-stakeholder point of contact for data operations and deliver ad-hoc diagnostic analyses.
Develop and mentor existing team of commercial data management and operations professionals.
Create a cohesive “commercial data foundation” environment across commercial data management, IT, and other relevant partners.
Actively seek out new capabilities and opportunities to improve and enhance current team capacity, including introduction of tools leveraging artificial intelligence and other new technologies.