Senior Director, Clinical Operations

Noom US • Princeton, NJ

14h • Hybrid

About The Position

Noom is seeking a Senior Director, Clinical Operations to lead and scale its clinical operations function. This role reports to the SVP of Health Operations and Customer Experience and will manage an existing team and portfolio of initiatives, while also building new ones. The Senior Director will be responsible for clinical protocols, vendor relationships, and operational models that support Noom's clinical programs across both B2B and direct-to-consumer channels. The position is at the forefront of digital health, focusing on building the operational foundation for scalable health programs. The Clinical team at Noom operates at the intersection of clinical excellence and operational innovation, collaborating with Product, Engineering, and the B2B team.

Requirements

• 8+ years of clinical operations experience
• 3+ years in health tech (telehealth, consulting, payor, provider, or services)
• Experience in digital healthcare required; healthcare subscription background acceptable
• Bachelor’s degree, or equivalent level of education
• Demonstrated ability to lead people, run operations, and think strategically at a senior level
• Distinctive analytical and quantitative skills; you can model trade-offs, evaluate information, and translate strategy into operational plans
• Exceptional communication skills and the ability to manage a complex portfolio of stakeholders and initiatives

Nice To Haves

• End-to-end telehealth experience is a strong plus

Responsibilities

• Own the end-to-end clinical operations org for Noom Med, spanning D2C and B2B, including the strategic expansion of clinical programs, protocol development, and operationalization of new initiatives in partnership with Product and Engineering
• Serve as the operational bridge between clinical strategy and execution, ensuring commitments made to members and enterprise partners are delivered with quality, precision, and measurable outcomes
• Lead and scale a high-performing clinical ops team, managing hiring plans and headcount growth as the business expands
• Drive clinical implementations across D2C and B2B strategic initiatives, coordinating across internal clinical teams, external provider networks, and vendor partners to bring programs to life
• Own the provider and member experience, holding provider satisfaction, clinical quality, and member health outcomes as core success metrics
• Build and maintain the operational infrastructure that powers the clinical org: capacity models, utilization targets, reporting frameworks, and workflow systems that scale with growth
• Evolve and adapt your roles and responsibilities to support Noom Med as it continues to grow

Benefits

• Discretionary performance-based bonus
• Stock awards
• Healthcare (featuring a plan with premiums covered by Noom)
• Paid holidays
• Paid leave (including Summer Fridays)
• 401k program
• Various cash stipends and budgets for employees (tech, learning & development, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 501-1,000 employees