SENIOR DIRECTOR, CLINICAL OPERATIONS

LiveOnNY•New York, NY

2d•$190,000 - $210,000•Onsite

About The Position

The Senior Director, Clinical Operations is a senior clinical and administrative leadership role responsible for coordinating enterprise-wide Case Development operations, supporting executive clinical leadership, overseeing donor-management operations, promoting regulatory compliance, and ensuring administrative excellence across LiveOnNY’s Case Development functions. The position reports directly to the Chief Clinical Officer and provides operational and administrative support to the Chief Clinical Officer and Vice President of Clinical Operations. Working in close partnership with Clinical Operations Leadership, the Senior Director helps align executive clinical leadership with day-to-day Case Development operations. The role supports execution of clinical and operational priorities, monitors critical activities, coordinates follow-through, assists with clinical decision-making and escalation, and promotes coordination between Contact Center and Field operations. The position works within authority delegated by the Chief Clinical Officer and organizational leadership, and collaborates with departments involved in the donation process. Services must comply with applicable federal and state laws, regulations, oversight requirements, and LiveOnNY policies and procedures, including requirements from CMS, New York State, FDA, and OPTN. This is an exempt, full-time leadership position requiring full professional attention and availability to respond to organizational needs inside and outside standard business hours. Outside employment, consulting, or business activity requires advance written approval from the Chief Operating Officer. The role is designated as a full-time, corporate office-based position, with the primary work location at the LiveOnNY Corporate office. The position may also require attendance at LiveOnNY offices, donor hospitals, healthcare facilities, meetings, and other operational locations, and travel throughout LiveOnNY’s Donation Service Area (DSA) or outside it when assigned. The employee must maintain a residence within LiveOnNY’s DSA. Remote or work-from-home arrangements are not standard and are prohibited unless otherwise authorized in accordance with organizational policy. The position supports a 24-hour, seven-day-per-week clinical operation and requires flexibility to respond to urgent priorities outside standard business hours.

Requirements

Current, unrestricted Nurse Practitioner (NP) licensure in the State of New York.
Minimum five years of clinical and/or healthcare leadership experience.
Demonstrated experience supporting senior or executive clinical leaders in a complex healthcare environment.
Demonstrated administrative excellence, including managing multiple priorities, executive communications, project coordination, follow-through, and confidential matters.
Experience with regulatory compliance, quality improvement, performance management, or clinical operations improvement.
Graduate degree from an accredited Nurse Practitioner program.
Maintain current required qualifications, licenses, certifications, competencies, and other position requirements, and complete required education, training, competency assessments, and continuing education.
Maintain a residence within LiveOnNY’s designated service area (DSA).
Use reliable transportation to travel throughout LiveOnNY’s DSA and, when required, outside the DSA.
Be available and flexible to respond to urgent clinical, operational, regulatory, staffing, quality, and executive priorities during and outside standard business hours.
Do not undertake outside employment, consulting, or business activity without advance written approval from the Chief Operating Officer.
Meet the physical demands described in the posting, with reasonable accommodation where applicable.

Nice To Haves

CPTC certification.
Advanced clinical experience in critical care, acute care, transplant, organ donation, or a closely related clinical environment.
Experience within an Organ Procurement Organization or transplant center.

Responsibilities

Provide executive-level clinical, operational, and administrative support to the Chief Clinical Officer and Vice President of Clinical Operations.
Coordinate and track clinical operations priorities, directives, projects, decisions, deliverables, and follow-up; prepare executive briefings, reports, analyses, presentations, and meeting materials.
Maintain initiative tracking systems and facilitate timely follow-through, escalating delays, risks, or unresolved barriers.
Coordinate information across clinical leaders and support preparation for leadership meetings, regulatory activities, audits, case reviews, and performance discussions.
Support coordinated execution across Case Development operations and alignment of Contact Center and Field workflows, handoffs, escalation pathways, documentation, clinical practices, and priorities.
Monitor cross-functional issues across referral intake, triage, donor evaluation and management, allocation, and recovery; identify operational gaps and facilitate follow-up.
Support implementation of approved operational changes and provide clinical and administrative support during increased activity or complex operational circumstances.
Apply advanced nursing and Nurse Practitioner knowledge to clinical review, operational problem-solving, and escalation of complex donor-management issues within delegated authority.
Advise executive and Case Development leadership on donor evaluation, clinical information, donor management, suitability considerations, and operational risks.
Review case information, clinical trends, and operational concerns; identify matters for escalation and support case review and follow-up.
Monitor assigned clinical operations indicators, dashboards, trends, organ yield information, documentation measures, staffing indicators, quality findings, and other performance information.
Analyze operational information and prepare executive summaries identifying trends, risks, barriers, and matters requiring action or decisions.
Partner with Case Development leaders, Quality, Operational Intelligence, Data Analytics, and other functions to validate information and support accurate reporting.
Track actions arising from performance reviews, case reviews, occurrences, audits, meetings, and executive directives through completion; support improvement actions and evaluate results.
Support regulatory readiness and collaborate with Quality and Compliance on audits, occurrences, investigations, corrective actions, policy implementation, and follow-up.
Assist with reviewing and developing policies, procedures, work instructions, job aids, workflows, and controlled documents affecting Case Development operations.
Identify recurring clinical or operational process gaps and facilitate improvement efforts; coordinate with Education and Training when education or competency interventions are needed.
Handle confidential clinical, personnel, operational, quality, regulatory, and organizational information with discretion.
Lead or coordinate assigned clinical operations projects, including project plans, timelines, milestones, responsibilities, status reporting, and escalation pathways.
Coordinate multidisciplinary workgroups, document and communicate decisions and action items, monitor execution, and facilitate implementation across affected departments.
Maintain effective working relationships and facilitate communication and handoffs among internal departments and external clinical stakeholders as assigned and authorized.
Participate in leadership meetings, operational reviews, case reviews, quality activities, and organizational initiatives; represent Clinical Operations when specifically authorized.
Model professionalism, clinical integrity, accountability, discretion, and reliability; communicate clearly with executive and Case Development leadership.
Provide direction and support within established policies, procedures, regulatory requirements, organizational practices, and delegated authority; make recommendations on operations, workflows, staffing needs, performance improvement, and priorities.
Perform other duties assigned by the Chief Clinical Officer or organizational leadership consistent with the position.