Senior Director Client Support

Fiserv • King of Prussia, PA

2d

About The Position

The Senior Director Client Support is responsible for acting as a top point of contact for the Partner Solutions Agent channel. The successful candidate will be responsible for managing a Tier 1 operational team to enhance the partner experience. They will manage escalations for top Agents with expertise of residuals, Partner Solutions products and services, and internal processes. They will engage internal team and partners about the solutions for which they are using or might benefit from. This is a fast-paced environment with significant focus on client experience and resolution.

Requirements

• 8+years industry experience in a customer-facing role
• Bachelor’s degree in business or an equivalent combination of education, work, and/or military experience.
• People Management Experience

Nice To Haves

• Previous role(s) in Account Management, Operations or Technical Support a plus.
• Knowledge of the complete suite of Fiserv products and services is a plus.

Responsibilities

• Manage a team of associates who perform day to day servicing for Agents in support of Fiserv’s “Customer First” initiatives.
• Build long-term relationships with new and existing partners
• Act as the partner-facing point of contact for operational teams and processes
• Facilitate questions and issues on behalf of agent partners
• Provide white glove experience for our Agent relationships
• Educate team and partners on new product releases
• Perform other tasks as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Director