Senior Director, Client Success

Visa•Columbus, OH

4h•Remote

About The Position

This position is responsible for leading the enterprise transformation program for one of the major banking clients, accountable for end‑to-end outcomes across the client life cycle — from contract to delivery alignment, mobilization through to go‑live and scale. Own executive stakeholder alignment, program governance, delivery quality, and time‑to-value, partnering with Sales, Product, Engineering, InfoSec, and other internal stakeholders to ensure commitments are met or exceeded. Strong technical fluency in modern banking platforms and cloud architectures—able to challenge assumptions, interpret designs, and ensure delivery quality Must have leadership and executive presence, ability to be innovative, as is primarily responsible for implementing the product to a customer and collaborating with staff members on a regular basis. Advise executives regarding how to balance competing priorities and oversee projects and activities to ensure that effective business strategies and goals are met.

Requirements

12 or more years of work experience with a Bachelor’s Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD
Minimum 15 years of Industry Experience in Banking and Enterprise Transformation
Led at least one Tier‑1 bank core modernization from signature to production eg. Temenos, Mambu, Thought Machine, FIS, Fiserv or equivalent.
Owned multi‑year transformation governance with C‑level stakeholders, demonstrable recovery of troubled programs.
Operated in cloud, microservices, API streaming architectures, familiar with rigorous change control, release, and resiliency practices.
Regulatory savvy US banking controls, risk frameworks with proven delivery to audit and compliance expectations.

Nice To Haves

15 or more years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience
Based on Columbus, OH (Preferred); Willingness and ability to travel for at least 3 days a week every week for at least first 9 months of the engagement
Expertise in building and scaling high-performing teams, with a hands-on leadership style that emphasizes mentorship, empowerment, and a culture of accountability.
Proven ability to deliver complex, multi-market projects on time and within scope, leveraging advanced project management methodologies (Agile, Lean, and hybrid models) and a pragmatic, results-oriented approach.
Recognized for forging strong, trust-based relationships with C-level executives, clients, and cross-functional partners, ensuring alignment and transparency throughout the implementation lifecycle.
Adept at translating business strategy into actionable plans, optimizing processes, and driving continuous improvement through data-driven decision-making and KPI management.

Responsibilities

Leading Pismo's Implementations projects
Project management
Relationship with 3rd parties - Product Managers, Engineering, Sales, etc.
Customer-oriented view
Define team goals and responsibilities
Oversees implementation projects
Track and Implement KPIs
Ensuring visibility of project evolution to stakeholders
Optimize time to value for clients and consistently maintain reasonable timelines.
Define and improve deployment process
Bringing feedback and insights to leaders
Be aware of the features and evolutions of the Pismo platform
Deployment requirements knowledge