Senior Director Client Success 100% Remote

Vori Health•Nashville, TN

8d•$175,000 - $215,000•Remote

About The Position

Vori Health is an award-winning, nationwide, virtual-first, musculoskeletal medical practice focused on evidence-based care that treats the whole person. Using a unique care model to help patients find the best path forward, Vori Health connects patients to a trained care team that includes a nonoperative physical medicine physician, a health coach navigator, and a physical therapist who manage the initial patient assessment and then work to coordinate all aspects of care. We are on a mission to empower humanity to lead a healthier life. As Senior Director of Client Success, you will lead a talented and mission-driven team dedicated to delivering measurable value while growing strategic partnerships with our clients. This is a pivotal leadership role focused on deepening client partnerships, optimizing the client journey, and enabling growth through strategic collaboration. You’ll bring a commercial mindset and a strategic perspective to help elevate how we engage with our clients — moving from great execution to proactive partnership — while championing a culture of collaboration, innovation, and client advocacy.

Requirements

10+ years of experience in client success, account management, and/or strategic partnerships, with 3-5 years in a leadership capacity.
Proven ability to develop strong, strategic client relationships and drive business growth through retention and expansion.
Experience working with payers and large self-insured employers in strategic and/or value-based care relationships
Strong leadership and coaching skills, with a track record of building inclusive, motivated, high-performing teams.
Excellent communication, executive presence, and relationship management capabilities.
Data-driven, outcomes-oriented approach with a focus on continuous improvement.
A collaborative, empathetic leadership style that inspires trust and engagement.
A desire to make a meaningful impact in transforming how healthcare is delivered and experienced.

Nice To Haves

Experience in healthcare, digital health, or care delivery preferred.

Responsibilities

Client Partnership & Growth Lead a team that serves as a trusted advisor and strategic partner to key clients, ensuring alignment on objectives, success metrics, and outcomes.
Drive retention, renewal, and expansion of employer and health plan relationships through consultative engagement and delivery of measurable value.
Partner with the Vori growth team to identify expansion opportunities, cultivate interest, and execute on upsells.
Represent client interests, serving as the Voice of the Client across Vori.
Partner closely with the Growth, Clinical, Product, and Data teams to ensure that client feedback and insights inform Vori’s roadmap and offerings.
Establish scalable best practices for account planning, success measurement, and business reviews.
Develop client tiering methodologies to effectively scale standardized processes for client reporting, business reviews, and other critical client service functions.
Work side-by-side with Member Marketing to develop and execute on client-specific strategies aimed to drive high-impact utilization and engagement.
Operational Excellence Use data-driven insights to understand client health, identify opportunities, and anticipate challenges.
Monitor and influence client revenue and profitability, ensuring long-term financial success across partnerships.
Execute client satisfaction surveys, ensuring feedback is fully absorbed across Vori, and driving scalable improvements Establish best practice Client Success functions, such as an Executive Sponsor program, client strategy reviews, and client dashboarding.
Partner with internal stakeholders to optimize systems, tools, and reporting for better visibility and efficiency.
Collaborate on forecasting, renewal planning, and revenue growth initiatives.
Supervisory Responsibilities: Lead, mentor, and empower a high-performing Client Success team to build long-term, trusted partnerships with clients.
Foster a culture of curiosity, collaboration, and continuous learning that encourages both strategic thinking and operational excellence.
Provide clarity, structure, and support that enables team members to grow their strategic and commercial capabilities.
Promote team accountability for client outcomes, satisfaction, and retention.
Recruit, interview, hire, and train new team members.
Provide constructive and timely performance feedback and evaluations.
Perform other projects and duties as assigned

Benefits

Competitive Salary: We offer competitive pay based on experience, skillset and the value you bring to the team.
Equity Options: As part of our commitment to long-term success, we offer equity options, giving you the opportunity to share in the growth of the company.
Health & Wellness: Our health benefits include medical, dental, and vision coverage to keep you and your family healthy. We also offer wellness programs and mental health resources to help you thrive both personally and professionally.
Retirement Plans: We provide a 401(k) plan and Roth options to help you plan for the future and enjoy peace of mind.
Paid Time Off (PTO): Enjoy generous paid time off, including vacation days, holidays, and sick leave, to recharge and maintain a healthy work-life balance.
Fully Remote Work: Work from your home or private office location! We offer a flexible, fully remote work environment that allows you to manage your workspace in a way that best suits your lifestyle.
Professional Development: We encourage continuous learning and growth with access to training resources and Professional Development stipend for further education.
Parental Leave: We offer paid parental leave to support team members through important life moments, whether you're welcoming a child or expanding your family.
Employee Assistance Program (EAP): Access confidential counseling and support for personal or work-related challenges to maintain your well-being along with additional employee assistance programs.
We’re committed to creating a workplace where you can grow, succeed, and achieve your best. Come join our team and enjoy the benefits of a company that values its team members we call Vorriors!