Director, Client Success

U.S. Venture, Inc.

3d•Hybrid

About The Position

The Director, Client Success is responsible for maintaining and growing Breakthrough solutions within the current client base with many leading Fortune 500 organizations. Directors, Client Success must represent the entire range of Breakthrough product offerings to clients and continually identify opportunities to add client value and drive revenue growth. This position will be located in Green Bay, WI with options for hybrid or remote work.

Requirements

Bachelor’s degree with 10+ years of experience in sales, business development, and/or customer relations
Outstanding client relationship management skills
Ability to excel in a team environment
Proven track record of client retention and relationship building
Self-motivated, with high energy and an engaging level of enthusiasm
Willingness and ability to travel up to 30%

Nice To Haves

Experience in the fuel markets, transportation, or supply chain preferred

Responsibilities

Establish strong, professional, and ongoing relationships with key stakeholders within assigned clients.
Elevate key stakeholders to VP Transportation and Sustainability Leadership.
Utilize Salesforce to map all client relationships and coordinate account planning for collaboration across functions within Breakthrough.
Understand and be able to articulate the value proposition of all Breakthrough product offerings and demonstrate the application, specific and unique to each client engagement.
Quarterly or semi-annual cadence of client value engagements.
Lead strategy and change management to enable value through new client implementations.
Encourage early use of extended freight and sustainability tools for clients to obtain full value after implementation and expand deep sale opportunities.
Identify opportunities to deliver additional value to current clients and coordinate associated deep selling activities to drive revenue with product sales leaders.
Lead client discovery in product introductions and engage product leads in further sales activity.
Lead the account planning cycle to deliver extraordinary value and service to the client through the development of 1- and 3-year strategic roadmaps.
Share experiences and develop best practices among Client Delivery team.
Mentor, provide feedback, and development opportunities for Client Account Managers in alignment with Team Leads.
Proactively assess, clarify, and validate client needs in partnership with Client Account Managers on an ongoing basis.
Review usage logs of activity for system-based users to determine patterns or changes in how they are deriving value.
Achieve industry leading client and product retention metrics.
Live our values of High Performance, Caring Relationships, Strategic Foresight, and Entrepreneurial Spirit Find A Better Way by championing continuous improvement and quality control efforts to identify opportunities to innovate and improve efficiency, accuracy, and standardization
Continuously learn and develop self professionally