Director of Client Success

Centerfield•Los Angeles, CA

24d•Hybrid

About The Position

Centerfield is seeking a senior Client Success leader to join our Home Services organization and drive revenue growth, client performance, and long-term partnership success. This role is responsible for overseeing a large and complex portfolio of strategic clients and plays a critical role in shaping how Client Success delivers value at scale. You will partner closely with executive leadership and cross-functional teams to design and execute growth strategies that expand client programs and strengthen long-term relationships in a fast-paced, performance-driven environment. In this role, you will own a book of business totaling approximately one hundred million dollars in annual revenue while leading and developing a team of Managers and Senior Managers. You will serve as a trusted advisor to clients and internal stakeholders, balance strategic planning with hands-on leadership, and help define the standards, processes, and operating models that enable Client Success to scale effectively as Centerfield continues to grow.

Requirements

10+ years of experience in client success, account management, or related client-facing roles, including progressive people leadership responsibility
Knowledge of and extensive experience with digital and/or performance marketing, including paid media advertising
Demonstrated ability to own and grow large, complex books of business with significant revenue responsibility through performance-driven strategies that deliver sustainable growth via client expansion, cross-sell, and upsell
Proven experience leading and developing managers and senior-level individual contributors in a performance-driven environment, while thriving as both an individual contributor and a people leader who sets clear expectations, drives accountability, and delivers coaching and development
Strong resource planning, delegation, and prioritization skills, with the ability to balance client needs, team capacity, and competing priorities while maintaining visibility into execution, outcomes, and risk
Experience designing and implementing best practices that drive operational excellence, quality, and consistency at scale
Strong problem-solving and cross-functional leadership skills, with the ability to think critically, build relationships, and proactively partner across sales, media, product, operations, finance, and engineering teams to drive solutions
Comfortable leading through change in a dynamic, performance-driven, fast-paced environment, with a proactive, self-motivated approach and strong sense of responsibility
High level of integrity and professionalism, with a strong sense of ownership and sound judgment in all decision-making
Excellent written, verbal, presentation, and interpersonal communication skills
Flexibility in work hours depending on client meeting schedules across multiple time zones
Ability to travel, as needed, to accomplish client goals (<25%)

Responsibilities

Serve as a senior leader within Centerfield’s Home Services Client Success organization, with full accountability for portfolio performance, sustainable revenue growth, and team execution across assigned clients and verticals
Own a book of business directly or indirectly comprised of multiple clients, totaling approximately $100M+ in annual revenue
Develop, understand, adjust, and grow client programs through the upsell/cross-sell of Centerfield products and services and operational refinement, reaching or exceeding assigned revenue goals within the fiscal year
Establish revenue targets, performance expectations, and operational priorities for direct reports, including oversight of P and L responsibilities where applicable
Oversee and guide a team of Managers and/or Senior Managers and their associated client relationships, ensuring consistent delivery, quality, and client satisfaction
Design, evolve, and optimize team structure, workflows, and best practices to support scalable growth, operational efficiency, and long-term client value
Identify and lead continuous improvement initiatives, including process refinement, training enhancements, and cross-functional collaboration, to drive measurable gains in team effectiveness and client performance
Ensure consistent execution of Client Success standards, performance metrics, and service models across all managed teams, with accountability for outcomes, quality, and client impact
Collaborate closely with Co-Director(s), VP, and President, Home Services to design and launch client growth initiatives
Partner with VP and executive stakeholders on strategic and operational initiatives and serve as a trusted advisor to the broader Home Services organization
Develop trusted, successful relationships with all client contacts and Centerfield colleagues
Act as an escalation point for complex client, operational, or performance issues and ensure timely, effective resolution
Oversee development of, and contribute materially as needed, to ensure quality of presentations during client meetings, business pitches, and internal syncs
Host and/or attend weekly or bi-weekly meetings with clients; discuss ongoing objectives and understand success KPIs
Host and/or attend internal meetings as necessary for client projects and team/company initiatives
Learn and understand internal systems and assist the team with client communication related to technical issues

Benefits

Competitive salary + semi-annual bonus
Unlimited PTO – take a break when you need it!
Industry-leading medical, dental, and vision plans + generous parental leave
401(k) company match plan – fully vested on day 1
Outside patio overlooking Playa Vista + cabanas, firepits & working grills
Monthly happy hours, catered lunches + daily food trucks
Award-winning culture & unprecedented team spirit (featured in LA Business Journal & Built In LA)
Fully stocked kitchens with snacks & drinks
Breakroom supplied with games, couches, workout equipment + weekly in-office exercise classes hosted by professional instructors (yoga, kickboxing & circuit training)
Free onsite gym + locker rooms
Paid charity and volunteer days (local mentor programs, adopt a pet, beach cleanup, etc.)
Monthly team outings (ball games, casino night, hikes, etc.)
Career growth – we enjoy promoting from within!