Senior Client Delivery Director

Novotech Global • South San Francisco, CA

6d • $180,000 - $220,000

About The Position

The Senior Director, Client Delivery leads client experience management and is a strategic guardian of the global delivery portfolio. The role is responsible for the systemic health of client relationships, transforming the ‘voice of the customer’ into actional operational excellence. This role ensures that Novotech’s productized service offerings are delivered with consistency, transparency, and high commercial impact.

Requirements

• 15+ years of clinical research experience in the CRO, pharmaceuticals, or biotech industry with at least 5 years in a client-facing leadership role.
• Proven track record of managing high-value, multi-national clinical trial portfolios with expertise in risk mitigation and project recovery.
• Comprehensive knowledge of the global regulatory landscape, guidelines, and site practices.
• Strong ability to leverage global clinical trial systems, processes, and data analytics.
• Advanced proficiency in managing client escalations and negotiating value-based solutions.
• Strong ability to lead cross-functional, matrixed teams across different regions and functions.
• Capability to engage, influence, and act as a trusted advisor to client C-suite executives
• The individual will have experience working at a Director/Senior Director level to be successful

Responsibilities

• Client Delivery Management
• Commercial Support and Client Portfolio Strategy
• Client Onboarding and Relationship Lifecycle Management
• Client Advocacy and Customer Satisfaction Excellence
• Cross-Functional Collaboration

Benefits

• flexible working options
• paid parental leave for both parents
• flexible leave entitlements
• wellness programs
• ongoing development programs

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed