Senior Director, Client Service

Kantar • Chicago, IL

1d • $142,700 - $167,500 • Hybrid

About The Position

As a Senior Director within Brand Client Service, you’ll manage the execution of full-scale custom research studies for strategic local and global clients. You’ll leverage your expertise and our best-in-class study solutions to provide business insights that matter to our clients, managing multiple project teams, and developing issue-focused analyses. You’ll be responsible for building a strong relationship with the clients in your portfolio through high impact deliverables and engagement to grow the business with Kantar. As a Senior Director, you will be leading a portfolio of $2.5-$5M in revenue.

Requirements

• 7+ years of experience managing high volume quantitative research studies, interfacing with clients to proactively deliver on agreed KPIs.
• 1+ years managing people.
• Bachelor’s degree in Marketing, Social Sciences or related field.
• Proven analytical expertise and storytelling experience – must be able to turn data into an insightful story.
• Proven track record to positively impact client outcomes and ability to influence clients.
• Excellent verbal and written communication with internal/external clients using logical reasoning and problem-solving skills.
• Proven ability developing strong relationships that drive internal/external customer satisfaction.
• Natural curiosity, a can-do attitude and comfort with ambiguity.

Nice To Haves

• Masters preferred

Responsibilities

• Manage the execution of full-scale custom research studies for strategic local and global clients.
• Leverage expertise and best-in-class study solutions to provide business insights.
• Manage multiple project teams.
• Develop issue-focused analyses.
• Build strong relationships with clients in the portfolio through high impact deliverables and engagement to grow the business with Kantar.
• Responsible for revenue targets that will build to a team’s book of business.
• Actively contribute to building Kantar’s network of brand experts who deliver quality data and insights to their clients.
• Responsible for profitable delivery of Brand Performance work for assigned projects (~2.5-5M revenue).
• Contribute to Brand Performance new business opportunities to maintain and grow book of business.
• Independently price and scope a job and build a statement of work.
• Lead small to mid-size accounts; both overseeing (small) accounts and involved in day to day of projects (for mid-size to large, complex, high demand accounts).
• Independently address client questions and requests, manage expectations and deadlines while providing status updates, coaching on complex or new challenges.
• Design research and ensures quality delivery from junior staff (survey design, sample, specs, to deliverables).
• Responsible for delivering on client servicing values and driving client satisfaction.
• Build story driven and insightful reports with guidance from senior report.
• Loop in senior support when needed.
• Present reports to clients and lead client meetings, and navigate or address questions as they come up.
• Develop independent relationships with clients.
• Manage 1-2 direct reports, accountable for managing their down-line to best meet utilization targets and Brand Performance goals.
• Provide active feedback to account teams and downline and coach to address performance gaps.
• Contribute to strategic priorities (Blueprint, +1/cross-sell strategy, SPARK).
• Generate positive energy and contribute to Brand Performance team culture.
• Act as a positive role model, leading by example and encouraging team to drive toward organizational goals in an effective way.

Benefits

• Medical plans with comprehensive, affordable coverage for a range of health services
• Health Savings Account/FSA
• Dental, Vision and benefits to cover unique healthcare needs
• Wellness Program
• 401k with match
• Tuition Reimbursement
• Commuter benefits
• Unlimited PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Senior