Senior Director, Client Financial Services
About The Position
The Senior Director, Client Financial Services is responsible for end-to-end revenue cycle management, operational performance, data integrity, and financial outcomes of Client Financial Services within an assigned Electronic Health Record (EHR) platform. This role ensures revenue cycle data is accurate, reliable, and suitable for accounting, month-end close, forecasting, audits, and state and regulatory reporting. The Senior Director executes enterprise revenue cycle strategy and standards established by the Vice President, Client Financial Services, while maintaining direct accountability for EHR-specific performance, cash flow predictability, and early identification of financial risk.
Requirements
- Bachelor’s degree in healthcare administration, finance, business, or related field required
- Minimum of 7–10 years progressive revenue cycle leadership experience
- Demonstrated experience owning financial performance within a complex EHR environment.
Nice To Haves
- Master’s degree preferred
- Experience in multi-entity or state-funded healthcare systems preferred.
Responsibilities
- Ensure accuracy, completeness, and reliability of all Client Financial Services data within the assigned EHR
- Certify EHR data readiness for month-end close, financial reporting, and audits
- Manage configuration and utilization of state-specific funding, grants, and restricted resources
- Ensure accurate calculation and application of contractual allowances, bad debt, and other reserves
- Provide variance analysis and explanations for allowance and revenue changes
- Drive performance improvements in Accounts Receivable aging and Days in A/R
- Lead initiatives to improve clean claim rates and payer responsiveness
- Develop forward-looking projections and cash flow analysis
- Identify and escalate emerging reimbursement, operational, or policy-related risks
- Lead, coach, and develop EHR-aligned Client Financial Services teams
- Partner with Finance, IT, Data, and Clinical leadership to optimize workflows and systems
- Serve as escalation point for complex payer, system, or operational issues
Benefits
- Medical, dental, and vision health coverage
- Flexible Spending and Health Savings Accounts
- 403b retirement plan with company match
- Paid time off and ten paid holidays
- AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
- Employee Resource Groups
- Continuing education opportunities
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Director
