Senior Director - Child & Family Counseling Center

The Home for Little Wanderers • Boston, MA

14h • Hybrid

About The Position

The Home's Child and Family Counseling Center (CFCC) is a licensed outpatient mental health clinic dedicated to supporting children, adults and families navigating emotional, behavioral, developmental and academic challenges. We provide treatment, therapy and prevention services, medication management, psychiatry consultation and neuropsychological testing to individuals from birth through adulthood. Our counseling and specialty services are delivered in homes, at our counseling center, and are embedded in more than 90 schools throughout Greater Boston. We know that flexibility matters to our families, and we are proud to offer convenient telehealth options when clinically appropriate. Our clinicians and prescribers deliver care focused on helping children and their families thrive. This role will plan, direct, oversee, and manage the portfolio of outpatient services, including School-Based Services, MassStart, DMH Individual and Family Flexible Support Services, DCF Support & Stabilization, Medication Management, Psychological Testing, and other programs as assigned. Ensure efficient daily operations while maintaining clinical quality and excellence in service delivery. Collaborate with referral sources and external stakeholders to maintain a steady flow of eligible clients and ensure access to CFCC services that meet community needs. Promote a positive, inclusive work environment.

Requirements

• Master’s degree in Social Work, Mental Health Counseling, Psychology, Marriage and Family Therapy, and/or another human services field required.
• Proven leadership and management experience in a multidisciplinary setting required.
• Professional license required.
• Direct clinical experience required.
• Knowledge of the child welfare system with working knowledge of relevant state agencies.
• Computer application skills, including Microsoft Office, with the ability to learn new software applications.

Nice To Haves

• Doctorate degree preferred
• Experience in outpatient behavioral health operations (e.g., access, scheduling, authorizations, documentation, utilization management, and billing workflows) preferred.

Responsibilities

• Partner with the Vice President to assess needs and develop, implement, and refine program services for clients and families. Ensure services are coordinated and integrated. Regularly evaluate services and implement improvement plans with measurable outcomes.
• Oversee all program staff and provide regular one-on-one supervision to key administrative leaders and CFCC supervisors.
• Administer performance evaluations and the performance management process.
• Participate in the selection, onboarding, and termination of staff.
• Establish and maintain relationships with community agencies and federal, state, and local partners to support a steady flow of eligible client referrals.
• Establish, review (at minimum annually), and implement CFCC policies and procedures. Identify and implement new processes and initiatives to improve and/or expand services. Ensure alignment with agency standards and funder requirements.
• Maintain effective working relationships with agency staff and leverage agency resources to support the successful management and growth of CFCC programs.
• Participate in the development and implementation of the annual operating budget for the program(s). Monitor budget performance against approved allocations, investigate variances, and implement corrective actions as needed. Communicate with the Vice President regarding budget risks and requests.
• Oversee intake, authorization (as applicable), and discharge processes; ensure documentation, data entry, and required deliverables are completed accurately and on time. Maintain program census and ensure adherence to agency guidelines.
• Oversee risk management and participate in crisis response. Review, approve, and route critical incident reports to Quality Management and appropriate staff. Coordinate with risk/compliance partners on required reporting and follow-up.
• Oversee electronic health record (EHR) workflows and drive updates and efficiencies needed to support outpatient levels of care.
• Facilitate CFCC staff meetings, supervisors’ meetings, and director meetings.
• Attend monthly/quarterly meetings and represent the program(s) and agency at internal and external meetings; act as a liaison to providers and community resources.
• Provide 24-hour on-call support and participate in rotating coverage to assure 24/7 on-call program support.
• May provide direct care and/or services to clients and families within the program(s).
• Ensure compliance with all applicable regulatory, payer, and licensure requirements (e.g., outpatient clinic/LMHC requirements as applicable), including documentation standards, timeliness, and record integrity.
• Partner with Quality Management/Outcomes to implement and monitor quality assurance/quality improvement (QA/QI) activities, including audits, corrective action plans, and continuous improvement initiatives.
• Collaborate with finance/billing and program teams to support accurate service coding, authorizations, and claim readiness; address workflow barriers impacting access, revenue, and compliance.
• Develop, monitor, and report program performance metrics (e.g., access, engagement, outcomes, productivity, client satisfaction) and use data to guide staffing, operations, and service improvements.
• Support staff development and retention through training, coaching, and ensuring appropriate credentialing/privileging and supervision structures are in place.
• Advance equitable, culturally responsive, and trauma-informed practices across programs; ensure services are delivered in alignment with evidence-informed standards.

Benefits

• Generous time off including up to 15 days per year for new full-time employees, plus 11 holidays, and 5 sick days
• Health, Dental and Vision Insurance available
• Extensive training to new staff
• Tuition reimbursement of up to $2,400 per fiscal year
• 403(b) Retirement Plan with employer match
• Employer paid Long-term and Short-term Disability Insurance, plus Basic Life and AD&D Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 251-500 employees