Senior Director, Billing Strategy & Optimization

Comcast

5d•$143,341 - $335,955

About The Position

IS Solutions is part of Comcast headquarters Finance and Accounting organization within Revenue Operations. The organization is responsible for delivering best-in-class billing solutions and services across all our Comcast Cable lines of business from ideation through execution; with a growth-minded, diverse, and skilled team. This role is within IS Solution’s Continuous Improvement team – focused on driving continuous improvement across the organization by aligning strategy, data and execution. This team’s vision is to drive consistent results through data driven decisions and flexible, outcome focused teams to scale people, process, and technology improvements across ISS in partnership with operational teams and partners across Comcast. This role owns the enterprise billing strategy across IS Solutions and provides end to end accountability for billing platform direction, vendor management, and standards strategy. Through strong partnership with IT, Finance, Growth, and other partnering teams, the Senior Director sets the vision, defines priorities, and ensures strong governance of billing vendor relationships, including SLAs, total cost of ownership, and roadmap alignment. The role drives large scale, high impact initiatives that shape the future of billing capabilities.

Requirements

Billing Systems
Information Systems
Strategic Leadership
Vendor Management
Bachelor's Degree
10 Years + Relevant Work Experience

Responsibilities

Contributing to the development of enterprise billing platform strategy and ensuring execution of aligned
Directing the strategic vision and establishing long-term plans for the department
Collaborating with business partners to identify, prioritize and execute simplification and standardization efforts to achieve Comcast and/or IS Solutions goals.
Leading biller vendor management across CSG, Amdocs, Ascendon, PrePaid, Vimond, and BriteBill/adjacent tools; defining SLAs, conducting QBRs, influencing product roadmaps, and driving cost optimization.
Mentoring staff and fostering employee engagement to build a high-performing team
Evaluating new business and technology solutions to guide the functional platform's direction
Acting as a thought leader within the functional technology industry and representing the company's interests
Influencing partner roadmaps; escalate systemic issues to closure with measurable outcomes.
Using key performance indicators to identify opportunities for improvement across the department
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance.
Must be able to work nights and weekends, variable schedule(s) as necessary.
Other duties and responsibilities as assigned.
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what's right for each other, our customers, investors and our communities.