Senior Director, AI Solutions

Equinix•Toronto, ON

10d•$298,000 - $446,000•Onsite

About The Position

Equinix is the world’s digital infrastructure company, focused on shortening the path to connectivity to enable innovations. They are seeking a Senior Director of AI Solutions to lead the design, engineering, and deployment of generative AI and machine learning systems across Sales, Marketing, and Customer Success. This is a hands-on technical leadership role responsible for building and scaling production-grade AI systems that directly drive revenue outcomes, including pipeline growth, deal acceleration, customer retention, and operational efficiency. The role operates at the intersection of AI engineering, enterprise architecture, and go-to-market strategy, requiring close partnership with Sales, Product, and Engineering leaders to translate AI capabilities into measurable business value.

Requirements

12–15+ years of experience in AI/ML, data science, or distributed systems engineering.
8+ years leading ML or AI engineering teams in platform or infrastructure environments.
Proven track record delivering production-grade AI systems at enterprise scale.
Experience partnering with Sales, Marketing, or Customer Success organizations to drive business outcomes
Deep hands-on experience with generative AI including LLMs, prompt engineering, and fine-tuning.
Strong experience with retrieval-augmented generation architectures and agentic AI systems.
Proficiency with ML frameworks such as PyTorch or TensorFlow.
Experience with cloud platforms including AWS, GCP, or Azure, and modern data stacks.
Strong understanding of distributed systems, CI/CD, experimentation frameworks, and observability
Ability to operate as both a technical leader and business partner.
Strong executive communication and stakeholder management skills.
Experience influencing senior stakeholders and driving alignment across highly matrixed organizations.
Ability to translate complex technical systems into clear business value
Experience with building AI solutions for Enterprise and driving value through revenue growth like New Logo’s, Recommendations for Crosssell-Upselll

Nice To Haves

Experience with Salesforce or enterprise CRM ecosystems.
Experience building internal AI platforms or developer tooling.
Background in SaaS or enterprise software environments.
Advanced degree in Computer Science, Machine Learning, or a related field

Responsibilities

Lead End-to-End GenAI and ML System Delivery
Design and deploy generative AI and machine learning solutions embedded in CRM and customer workflows.
Build systems including LLM-powered copilots, agentic workflows, retrieval-augmented generation pipelines, and predictive models.
Own the full lifecycle from data sourcing and model development to evaluation, deployment, and monitoring
Drive Hands-On ML Engineering Excellence
Architect and guide implementation of model training and fine-tuning pipelines using frameworks such as PyTorch, TensorFlow, and Hugging Face.
Build real-time and batch inference systems, embedding pipelines, and vector database integrations.
Establish best practices for CI/CD, experimentation, model evaluation, and observability across AI systems
Scale Agentic AI Systems
Design and deploy agent-based systems capable of multi-step reasoning, tool usage, and workflow orchestration across enterprise platforms.
Establish reusable patterns for prompt management, tool integration, policy enforcement, and agent lifecycle management.
Drive Revenue Impact Through AI
Partner with Sales and go-to-market leadership to embed AI into deal strategy and customer engagements.
Contribute directly to pipeline growth, deal velocity, and account expansion.
Translate AI capabilities into measurable outcomes including conversion improvement, productivity gains, and customer retention.
Lead Cross-Functional Execution
Collaborate across Engineering, Data, Product, Sales, and Customer Success to deliver integrated AI solutions.
Translate complex business problems into scalable technical architectures and ensure alignment across systems, data, and workflows.
Build and Lead High-Performing Teams
Lead and grow teams of ML engineers, ML scientists, and AI architects.
Establish a high bar for engineering quality, execution, and technical depth.
Build scalable development practices and delivery models for enterprise AI.

Benefits

As an employee, you become important to Equinix’s success.
We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient.
We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible.
So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.
Employee Assistance Program: An Employee Assistance program is available to all employees.
Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members.
Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future.
Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge.
Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members.
Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA).
Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge.