Senior Director, AI Enabled Sales Transformation

AutoStore™ • Salem, NH

5d

About The Position

Parts of the commercial experience still rely on manual workflows, repeated handoffs, and individual follow-up. We see a significant opportunity to simplify that experience and build a faster, more visible, AI-enabled operating model. This is a transformation leadership role with real builder energy. You will take momentum already underway, sharpen the future state, and build the operating models, workflows, capabilities, and strategies needed to make it real at scale. A major part of that mandate will be evolving Sales Support into a more modern, responsive, data-driven, and AI-enabled capability. You will also help shape and scale high-impact commercial acceleration initiatives across our installed base, customer lifecycle, and partner ecosystem.

Requirements

• A track record of leading meaningful transformation and building new capabilities and strategies with measurable business impact.
• Experience leading high-ambiguity, cross-functional work from problem framing through execution, decisions, and adoption.
• Hands-on GTM, commercial, revenue operations, sales operations, or transformation experience where speed, quality, visibility, and stakeholder experience were critical.
• Experience modernizing manual, fragmented, or email-heavy workflows into structured, scalable, technology-enabled operations.
• Working knowledge of AI, automation, and agentic workflows, with the judgment to identify practical use cases that create real business value.
• The ability to translate business friction into practical requirements for systems, workflows, dashboards, and AI-enabled capabilities.
• Executive-level communication skills, with the ability to simplify complex problems, build clear narratives, frame tradeoffs, and drive alignment.
• The ability to lead through influence in a global, matrixed environment while building trust with frontline teams.
• Strong analytical judgment and comfort using operational and commercial data to make decisions.
• The ability to move comfortably between strategy, process, systems, and execution.
• A mindset that combines transformation leadership with a willingness to roll up your sleeves and build when needed.
• Bachelor’s degree in Business, Operations, Engineering, Computer Science, Information Systems, or a related field, or equivalent practical experience.

Responsibilities

• Modernize the Sales Support experience by understanding current workflows, identifying friction points, and defining future state processes with clear standards, service levels, and performance visibility.
• Evolve Sales Support into a premium operating capability that is responsive, visible, consistent, and easy to work with.
• Make AI and agentic workflows real by identifying practical, high-value use cases such as intelligent case intake, AI-assisted triage, PO validation, knowledge assistants, case summarization, proactive alerts, shipment visibility, partner self-service, and agentic workflows.
• Partner with IT, Data, BI, Product, and Sales Operations to shape requirements, evaluate solutions, prioritize the roadmap, and support implementation, ensuring initiatives are tied to measurable outcomes.
• Shape and scale commercial acceleration initiatives by partnering with the VP, Commercial Acceleration and senior business leaders to identify and execute high-impact growth initiatives across the installed base, customer lifecycle, and partner ecosystem.
• Create repeatable playbooks to guide sellers and partners on targeting, value proposition, actions, and progress tracking.
• Lead cross-functional transformation by influencing stakeholders across various departments, creating clarity where ownership is unclear, building trust with frontline teams, and helping teams adopt new ways of working through practical change leadership and clear communication.

Benefits

• Comprehensive Medical, Dental, and Vision plans
• Health Savings Account (HSA) with a company contribution
• Generous Paid Time Off including 12 holidays, paid exercise time, paid volunteer time, and paid parental leave plans for all new parents
• Retirement 401(k) plan with employer match and discretionary profit sharing contribution
• Educational assistance and professional development programs, including mentorship/coaching programs with external industry leaders
• Group Life Insurance
• Voluntary Additional Life Insurance
• Disability Insurance
• Employee Assistance programs

What This Job Offers

• Job Type: Full-time
• Career Level: Director