Senior Digital Product Owner

Caterpillar•Chicago, IL

1d•Hybrid

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics, and AI capabilities to help our customers build a better, more sustainable world. We are seeking a Product Owner to help shape the next generation of AI-enhanced digital experiences. In this role, you will partner with cross-functional teams to identify opportunities where intelligent, customer-facing capabilities can improve product discovery, decision-making, engagement, and self-service experiences. You will lead product definition, prioritization, and delivery efforts while helping establish best practices for responsible, scalable, and measurable AI-powered solutions.

Requirements

Knowledge of business analysis and the set of tasks, techniques and tools required to identify business needs; ability to recommend solutions that deliver value to stakeholders.
Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Knowledge of software change request management; ability to manage software product change requests from customers, prospective customers, vendors, and internal staff.
Knowledge of strategies, practices and tools for resolving software problems; ability to manage software problems in installed software products.
Knowledge of and experience with the business aspects and operation of a software product; ability to manage install base, current uses, future plans, and product vision.
Knowledge of UAT activities, tasks, tools and techniques; ability to design, implement and evaluate acceptance tests for end-users.
Proven experience as a Product Manager, Product Owner or similar role delivering customer-facing digital products
Experience defining product requirements, writing features and user stories, and managing product backlogs in Agile delivery environments
Strong ability to translate business objectives and customer needs into actionable requirements for UX, engineering, and data teams
Experience working on customer-facing digital experiences, e-commerce platforms, online retail experiences, or product discovery solutions
Experience working with modern AI capabilities, including large language models (LLMs), conversational experiences, intelligent recommendations, and generative AI applications
Understanding of AI product concepts such as prompt design, retrieval-augmented generation (RAG), grounding, evaluation, and responsible AI practices
Experience collaborating with UX, design, engineering, analytics, and business stakeholders throughout the product lifecycle
Strong analytical and problem-solving skills with the ability to leverage data and customer insights to drive product decisions
Excellent communication and stakeholder management skills, including the ability to explain technical concepts to non-technical audiences
Experience managing multiple priorities simultaneously in a fast-paced, evolving and matrixed environment

Nice To Haves

Experience delivering AI-powered customer experiences, conversational interfaces, recommendation systems, personalization, or decision-support solutions
Experience identifying and leveraging large structured and unstructured datasets for AI-powered experiences and assistants
Experience working with ChatGPT, Claude, Gemini, Microsoft Copilot, or similar AI platforms in a business environment
Experience working with Azure DevOps or similar Agile planning and work management tools
Experience working with distributed, onshore/offshore product and engineering teams
Experience working within a dealer, distributor, franchise, or indirect sales business model
Familiarity with Caterpillar products, digital channels, dealer network operations, or construction and heavy equipment industries
High level of attention to detail
Self-motivated
Open to adjusting priorities based on stakeholder feedback
Enjoys working in a continuously changing environment

Responsibilities

Define, prioritize, and maintain the product roadmap and backlog for AI-powered customer experience initiatives for Cat.com
Partner with product management, UX, engineering, content, analytics, and business stakeholders to identify and deliver solutions that improve customer engagement, discovery, and decision-making
Gather, refine, and document business requirements, features, user stories, acceptance criteria, and success metrics for emerging digital experiences
Help shape the future of intelligent customer-facing capabilities, including conversational experiences, personalization, recommendations, and guided digital interactions
Collaborate with AI, data science, and engineering teams to evaluate solution options, understand technical tradeoffs, and deliver scalable product experiences
Work closely with UX and research teams to identify customer needs, validate concepts, and optimize user journeys through testing and feedback.
Define and measure key performance indicators to assess customer adoption, engagement, and business impact
Lead experimentation efforts, including pilot programs, usability testing, A/B testing, and iterative product improvements
Ensure AI-powered experiences align with business objectives, customer expectations, and enterprise standards for privacy, accessibility, security, and responsible AI
Facilitate stakeholder alignment, communicate priorities and progress, and drive execution across multiple teams and disciplines
Monitor industry trends, emerging technologies, and customer experience innovations to identify opportunities for future product enhancements.