Senior Digital Product Owner, Electrification

Caterpillar•Chicago, IL

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics, and AI capabilities to help our customers build a better, more sustainable world. Job Summary: Provide support & guidance for Cat Digital Electrification projects centered around site simulation, supply chain optimization, AI use cases and future electrification projects.

Requirements

Business Analysis: Extensive knowledge of business analysis and the set of tasks, techniques and tools required to identify business needs; ability to recommend solutions that deliver value to stakeholders.
Decision Making and Critical Thinking: Extensive experience of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Effective Communications: Extensive understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Software Change Request Management: Working knowledge of software change request management; ability to manage software product change requests from customers, prospective customers, vendors, and internal staff.
AI: Working knowledge of how to bridge the gap between business needs and technical feasibility to deliver solutions.

Nice To Haves

Typically, 8+ years of professional experience and 5+ years as a Product Owner or related role using Agile methodology
Proven experience leading a technical team while simultaneously managing multiple projects
Experience working with developers in a Digital Commerce environment
Experience managing projects using Agile software tools such as Mingle, DevOps/VSTS, JIRA, Team Services, Rally
Knowledge of software change request management; ability to manage software product change requests from customers, prospective customers, vendors, and internal staff.
Working knowledge of strategies, practices and tools for resolving software problems; ability to manage software problems in installed software products.
Extensive knowledge of and experience with the business aspects and operation of a software product; ability to manage install base, current uses, future plans, and product vision.
Working Knowledge within the A.I. space and where that can be integrated into solutions.
Knowledge of UAT activities, tasks, tools and techniques; ability to design, implement and evaluate acceptance tests for end-users.
Demonstrated ability to empower teams
Knowledge of the software development lifecycle

Responsibilities

Coordinates with development engineers to track and communicate design, development, support, and maintenance problems and solutions.
Identifies, documents, and reports design, reliability and maintenance problems and bugs.
Gathers and consolidates feedback from customers and field staff.
Coordinates with developers & stakeholders to address and resolve problems , expand product usage, and define roadmaps.
Answers customer questions; provides guidance and support for product integration and infrastructure issues.