Senior Digital Product Manager, Pickup Visibility
About The Position
As a Senior Digital Product Manager, you will lead cross-functional teams to deliver high-impact, customer-centric solutions that align with company strategy. You will own complex product domains or capabilities, deeply understand customer pain points, and translate strategy into a clear roadmap with measurable outcomes. You will operate with autonomy and are trusted to drive results across teams. As a Senior Digital Product Manager, Pickup Visibility, you will own the end-to-end visibility experience across the Pickup lifecycle. Your mission is to increase customer confidence, reduce uncertainty, and improve pickup success by providing timely, accurate, and actionable information to customers, operations teams, and partners. You will define and execute the strategy for pickup status visibility, notifications, ETA experiences, tracking, and event-driven communications. This role sits at the intersection of customer experience, operations, engineering, analytics, and platform teams to ensure customers always understand the status of their pickup and what to expect next. As FedEx evolves toward a unified global Pickup Platform, you will establish a consistent visibility strategy with key partners that spans all customer channels, operational touchpoints, and third-party integrations.
Requirements
- Bachelor's degree in Business, Economics, Computer Science, Engineering, or related field.
- 4 years of experience in product management, business analysis, or related field.
- Demonstrated ability to manage stakeholder relationships, facilitate communication, and drive execution.
- Strong analytical skills with experience in data interpretation, market research, and business case analysis.
- Excellent verbal and written communication skills with experience preparing executive-level presentations.
Nice To Haves
- 5+ years of product management experience delivering customer-facing digital products.
- Experience owning complex customer journeys, workflows, or product capabilities.
- Demonstrated success defining product strategy and translating vision into execution.
- Strong analytical, communication, and stakeholder management skills.
- Experience working in agile product development environments.
- Ability to influence cross-functional teams and senior stakeholders.
- Owned or contributed to tracking, notifications, ETA, customer communications, and other event-driven customer journeys.
- Background in logistics, transportation, supply chain, delivery, or post-purchase product domains.
- Ability to translate operational workflows and real-time events into intuitive, customer-facing product experiences.
- Familiarity with event-driven architectures, messaging systems, and customer communication platforms.
- Experience supporting both B2B and B2C customer journeys.
- Experience with APIs, integrations, and platform-based products.
- Strong understanding of customer research, behavioral analytics, and experimentation frameworks.
Responsibilities
- Own the vision, strategy, and roadmap for a critical product area or customer journey.
- Lead discovery work—customer interviews, competitive research, and data analysis—to identify opportunities.
- Collaborate closely with engineering, design, marketing, and operations to build and launch solutions.
- Define and track KPIs to evaluate feature success and inform iteration.
- Drive prioritization across competing demands and communicate rationale clearly to stakeholders.
- Influence cross-functional leaders and executives to gain buy-in on product direction.
- Mentor junior PMs and support organizational learning and best practices.
- Own the vision, strategy, roadmap, and execution for Pickup Visibility including pickup tracking, status lifecycle, notifications, ETA experiences, and exception communications across all pickup channels.
- Serve as the Pickup product lead for visibility capabilities, partnering closely with the broader FedEx Visibility organization to align on shared platforms, event services, customer communications, and roadmap priorities.
- Define and deliver visibility experiences for customers, customer service, and operations teams that provide timely, accurate, and actionable information throughout the pickup lifecycle.
- Partner with Pickup Operations, Dispatch, Engineering, and Architecture teams to translate operational events and pickup execution milestones into customer-facing and operational visibility experiences.
- Establish and optimize the pickup event model, status framework, KPIs, and measurement strategy to improve customer confidence, visibility adoption, ETA accuracy, and reduce pickup-related support contacts.
- Lead cross-functional prioritization and execution across Product, Engineering, UX, Analytics, Operations, Customer Service, and Visibility teams to continuously improve pickup transparency and operational awareness
Benefits
- Comprehensive benefits
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What This Job Offers
Job Type
Full-time
Career Level
Senior
