Senior Digital Product Manager - AI Program

Mayo Clinic•Rochester, MN

11h•$127,961 - $185,515

About The Position

Mayo Clinic is a top-ranked healthcare provider dedicated to patient needs and employee well-being. They offer competitive compensation, comprehensive benefits, and opportunities for career advancement. This role is responsible for driving the vision, strategy, business requirements, roadmap, and execution for an assigned digital product end-to-end, focusing on the end-user experience through data and research. The position ensures alignment with Mayo Clinic's overall strategy and goals while meeting end-user needs. The Senior Digital Product Manager oversees the entire product lifecycle, from vision setting to execution, managing teams to achieve OKRs, and creating a best-in-class user experience within budget and on time. They define what is built and why, establish clear OKR targets, and drive cross-functional teams to achieve them. This role is accountable for the success of cross-functional teams and mentors other Product Managers, utilizing agile methodologies. They lead high-performing teams, collaborate with various stakeholders, and ensure the delivery of high-value products aligned with business goals and user experience optimization. The role involves leveraging market feedback and data, leading discovery, managing stakeholder relationships, and proactively managing product and operational risks. They monitor product schedules, scopes, and budgets, manage vendor relationships, and track product KPIs and adoption outcomes. Collaboration across departmental domains, business partners, and shared services is essential, as is working with internal clients and external business partners. The role also involves representing Mayo Clinic positively in interactions with vendors and partners.

Requirements

Bachelor's Degree (business, communications, advertising, marketing, statistics, engineering, technology, health care) and 5+ yrs of digital product management experience (3 yrs with digital products); or minimum of 7 years direct digital product management with HS diploma/GED required.
Prior health care experience preferred.
Experience in managing complex products or a family of multiple products required.
Prior Digital Product Management experience or equivalent role.
Authorization to work and remain in the United States, without necessity for Mayo Clinic sponsorships now, or in the future (for example, be a U.S. Citizen, national, or permanent resident, refugee, or asylee).
Mayo Clinic does not participate in the F-1 STEM OPT extension program.

Nice To Haves

Experience owning and delivering complex digital products or features end-to-end
Ability to translate user, clinical, and business needs into product requirements and prioritized backlogs
Experience using data, user research, and product metrics (KPIs/OKRs) to inform decisions and measure success
Ability to prioritize features and manage trade-offs within a product roadmap
Experience driving alignment across stakeholders with competing needs and priorities
Preference for health care experience (clinical, management, technology, other) from some Product Manager roles.

Responsibilities

Driving the vision, strategy, business requirements, roadmap, and execution for an assigned digital product end-to-end.
Advocating for the end user experience through data and research driven product discovery and development methods.
Ensuring alignment between Product, Business and Platform priorities in context of Mayo Clinic's overall strategy and goals, while ensuring the end-user needs are met.
Overseeing the entire life cycle of the assigned product, from defining and setting the vision, managing team to hit single-product OKRs, deriving feature intention maps, managing capacity against scope, and ultimately creating a best in class user/customer experience, while on time and within budget.
Defining what is being built and why for one complex product domain – ensuring alignment on problem statement and business rationale before solution development begins.
Defining and owning OKRs for the assigned product, establishing clear targets.
Driving the cross-functional team to achieve OKR targets, tracking progress and course-correcting as needed.
Accountable to the success of a cross-functional team including experts in design, engineering, analytics, marketing, and others.
Mentoring Product Managers.
Proficient in agile product methodologies; manages product sprints across the assigned domain and delivery cadence for execution.
Responsible for driving the product strategy, vision, design, and development execution.
Leading a high performing cross-functional team effectively and efficiently collaborating with business partners, customers, and other stakeholders (Engineering, UX/UI, Operations, Engagement, AI, etc.).
Accountable for full product strategy and delivery excellence within the assigned domain – including execution, backlog alignment and refinement – ensuring the team always knows what to build next and why it is prioritized.
Ensure delivery of high-value products in alignment with business goals and user experience optimization.
Leveraging market and customer feedback and data to inform and guide future product/feature development.
Leading discovery for the assigned product including user research, baseline definition and opportunity sizing.
Managing stakeholder relationships across clinical, operational and vendor partners – facilitating alignment sessions, communicating progress, and surfacing risks early.
Advocate for end-users, and builds and improves features based on their pain points - strives to make product technology and workflows easy to use.
Proactively managing and monitoring product and operational risks (regulatory, security, operational, etc.) in order to prevent and/or mitigate risks to the customer and business.
Ability to establish deep partnerships with business stakeholders to ensure product achieves business requirements and aligns to other organizational strategies and priorities.
Escalating conflicts and strategic trade-offs to leadership as needed.
Monitoring and managing product schedules, scopes and budgets and delivering as scheduled.
Managing external Mayo Clinic vendor and partnership relationships as assigned.
Setting and managing to product performance scorecards and OKRs; tracks product KPIs, product health and adoption outcomes, surfacing synthesized insights and recommendations to leadership.
Works collaboratively across all departmental domains, business partners (Practice, Education, Research, Administration, Platform, International, Provider Relations) and Mayo Clinic Shared Services.
Works collaboratively with internal Mayo Clinic clients, including consultants, clinical and research professionals, administrators, and external business partners.
Represents Mayo Clinic in interactions with vendors, and non-Mayo partners in a positive and constructive way.