Senior Digital Onboarding Platform Product Manager

Citi • New York, NY

2d • $163,600 - $245,400 • Hybrid

About The Position

Citi is seeking a Senior Digital Onboarding Platform Product Manager to lead the end-to-end transformation of client onboarding across its global Services business — spanning Payments, Liquidity, Trade, and Custody — compressing onboarding cycle times from weeks to days and delivering measurable outcomes for clients at scale. Sitting within Citi's Services organization, this high-profile role owns the product vision, roadmap, and delivery of a scalable digital onboarding platform, working across senior stakeholders and cross-functional teams to shape the future of global banking. This is an opportunity to own a strategically significant product domain, drive real change through technology and product strategy, and leave a lasting mark on how Citi's clients experience onboarding worldwide.

Requirements

• 10 or more years of relevant experience in product management, with a demonstrated ability to build and lead product teams, own roadmaps, and orchestrate delivery across multiple teams in an agile environment.
• Background in client onboarding automation, online banking portals, or digital platforms within financial services — with direct exposure across Payments, Liquidity, Trade, and/or Custody.
• Strong analytical capability — able to assess business requirements, evaluate competitive positioning, and translate data-driven insights into clear, actionable product decisions.
• Communicates effectively across all levels of seniority and varying degrees of technical expertise, with the ability to align stakeholders and build consensus on complex topics.
• Comfortable operating with autonomy in a fast-paced, ambiguous environment — managing competing priorities and adapting quickly to shifting requirements.
• Sound risk awareness — able to identify, escalate, and manage issues appropriately while maintaining compliance with applicable policies and regulatory obligations.
• Bachelor's degree or equivalent university qualification in Business Administration, Finance, Marketing, Analytics, or a related discipline.

Nice To Haves

• Master's degree in a relevant field, complementing a Bachelor's degree or equivalent university qualification.
• Familiarity with Straight Through Processing methodology, onboarding APIs, or data-driven automation in a financial services context.
• Experience applying design-thinking principles in collaboration with UI/UX teams to shape and refine end-user experiences.
• Knowledge of emerging technologies and business model disruptors shaping the future of digital banking and financial services.

Responsibilities

• Own the digital onboarding product vision and roadmap across Payments, Liquidity, Trade, and Custody, translating strategic objectives into prioritized initiatives with clear business cases and measurable KPIs.
• Lead and develop a team of product managers, setting direction, managing performance, and building a high-performing team capable of delivering against complex, multi-workstream goals.
• Build scalable platform capabilities that automate onboarding across product lines within Services, ensuring globally consistent and platform-agnostic delivery.
• Manage and prioritize the product backlog across multiple agile scrum teams, crafting well-scoped epics that bridge business requirements and technical delivery.
• Partner with UI/UX designers and subject matter experts using design-thinking methodology to co-create the target onboarding experience for clients and internal teams.
• Drive roadmap alignment and target state vision with senior stakeholders across technology, operations, and business functions, building consensus on complex priorities.
• Modernize documentation workflows through intelligent automation — including auto-discovery, prefill, eSignatures, and digital lodgment — to reduce manual effort and accelerate client onboarding.
• Analyze competitive landscapes, emerging financial technologies, and market trends to continuously evolve the product strategy and inform the innovation roadmap.

Benefits

• Access to continuous learning and professional development opportunities to keep pace with innovation in financial technology and product management.
• A performance-driven environment that recognizes your contribution and supports your long-term career growth.
• Wellbeing support and financial benefits designed to help you plan and manage your future with confidence.
• The opportunity to collaborate with talented, globally distributed teams across technology, operations, and business — delivering work that transforms client experiences at scale.
• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs
• paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior