Senior Digital Merchandising Manager

Dyson•New York, NY

About The Position

As a senior manager, Sr Merchandising Manager is responsible for a team of eCommerce Merchandisers who support enablement of content across digital channels across various markets. This involves managing the resource across various work streams, lining up the team’s goals with the goals of the business, and providing input for the team’s career development. Alongside updating the front-end content, the Merchandising Team is responsible for testing new features the our Dyson CMS systems before they are implemented, ensuring new features work as expected without affecting any of the current features. The responsibilities of the role are as follows: Line managing a team of Platform Specialists across Dyson’s multiple CMS and Salesforce Marketing Cloud platforms, ensuring clear direction and support are given to drive a consistently high-quality output and stakeholder service experience. As well as supporting the team with mitigating complex technical issues. Taking time to understand the team’s development needs and aligning them with the overall team requirements and wider business objectives Accountability for delivering large complex digital project including global and multi-lingual market content, support and training on a diverse range of range of CMS platforms (AEM, Magento and Sitecore as the core three) You will ensure work is carried out to a high quality to provide uniformity throughout all digital experience and content. You will have a good eye for detail, ensuring the quality and accuracy of all materials prior to presentation either internally or externally. You will ensure all appropriate reviews and approvals are sought and given prior to the releasing or publishing of any work Senior escalation and support for all platforms Reporting to the Global Digital Delivery & Merchandising Director on the status of all projects, any risks, issues or project dependencies Supporting the Platform Specialists to collaborate with the wider e-commerce teams in the Revenue function to test new functionalities on the CMS platforms, and advise on operational roll out of content into platform production as subject matter expert Ensuring the team are delivering on testing and business validation testing (BVT) – ensuring new website functionality is fit for purpose before release Supporting the Platform Specialists to collaborate with EMEA markets, Product Owners, Experience Delivery Managers, Global Platform Specialists, Designers, Copywriters, Commercial, and to ensure demanding standards of excellence are achieved Supporting the team to investigate, identify and resolve technical issues raised by the business You will be able to influence at all levels within the organization; building strong, productive collaborative relationships to get things done in the right way, inspiring your immediate team and others on the best use of behaviors. Being proactive in improving the team’s ways of working by identifying and embedding new processes and digital transformations to help improve effectiveness and efficiencies

Requirements

Should have 5+ years' experience using CMS platforms, preferably one or more of: AEM, Hybris, Magento, Sitecore
Should have 2-3 years' experience line managing an effective team
Experience working with and managing an offshore team
Ability to motivate, engage and inspire a team
Ability to plan ahead, priorities tasks and coordinate with the work of others
Resilience and composure to guide projects and teams through arising issues, overcoming challenges to deliver high quality business outcomes
Interest in Digital Transformation and a strategic view of business organizational needs
Ability to communicate effectively with a wide variety of business stakeholders with varying degrees of technical knowledge
Good working knowledge of Microsoft Office and preferably the Atlassian suite
Team player and self-starter, strong communicator at all levels

Responsibilities

Line managing a team of Platform Specialists across Dyson’s multiple CMS and Salesforce Marketing Cloud platforms, ensuring clear direction and support are given to drive a consistently high-quality output and stakeholder service experience.
Supporting the team with mitigating complex technical issues.
Taking time to understand the team’s development needs and aligning them with the overall team requirements and wider business objectives
Accountability for delivering large complex digital project including global and multi-lingual market content, support and training on a diverse range of range of CMS platforms (AEM, Magento and Sitecore as the core three)
Ensure work is carried out to a high quality to provide uniformity throughout all digital experience and content.
Ensure the quality and accuracy of all materials prior to presentation either internally or externally.
Ensure all appropriate reviews and approvals are sought and given prior to the releasing or publishing of any work
Senior escalation and support for all platforms
Reporting to the Global Digital Delivery & Merchandising Director on the status of all projects, any risks, issues or project dependencies
Supporting the Platform Specialists to collaborate with the wider e-commerce teams in the Revenue function to test new functionalities on the CMS platforms, and advise on operational roll out of content into platform production as subject matter expert
Ensuring the team are delivering on testing and business validation testing (BVT) – ensuring new website functionality is fit for purpose before release
Supporting the Platform Specialists to collaborate with EMEA markets, Product Owners, Experience Delivery Managers, Global Platform Specialists, Designers, Copywriters, Commercial, and to ensure demanding standards of excellence are achieved
Supporting the team to investigate, identify and resolve technical issues raised by the business
Influence at all levels within the organization; building strong, productive collaborative relationships to get things done in the right way, inspiring your immediate team and others on the best use of behaviors.
Being proactive in improving the team’s ways of working by identifying and embedding new processes and digital transformations to help improve effectiveness and efficiencies

Benefits

401K with up to a 4% match
Company paid Life Insurance and AD&D
Flexible Savings Account (FSA) and Health Savings Account (HSA)
Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time
Pre-tax Commuter Benefits (applicable areas only)
Generous Child Care Leave Program
Wellness Program
Employee Assistance Program
Dyson Product Discounts
Multi-Level Healthcare Coverage Options
Vision & Dental Coverage
Company paid Short-Term and Long-Term Disability