Senior Digital Experience Product Manager: Onsite
About The Position
We are looking for a dynamic Senior Product Manager to join the B usiness Deposit team, to design and deliver a best-in-class digital experience across the customer and colleague lifecycle . This person will play a critical role in bringing our vision to life by creating the strategic direction , developing a multi-year roadmap , owning specific capabilities, leading cross-functional execution, and ensuring we continually improve our experience to drive customer satisfaction , loyalty, and profitability. The Digital Experience Product Manager will take a customer- first approach to identifying opportunity spaces, creating value propositions, defining outcomes, and building an execution roadmap.
Requirements
- 7+ years of digital product management o r product development experience
- Bachelor's Degree
Nice To Haves
- Master’s degree
- Experience creating and executing digital roadmaps and new digital capabilities
- Knowledge of financial services, p referably business banking
- Demonstrated ability to quickly analyze situations and risks, determine paths of action, and execute flawlessly
- Strong background in agile ways of working , customer experience research , visioning and planning, product discovery and product development
- Knowledge of t echnical aspects of software products and core banking systems
- Experience in project planning and management, with the ability to manage multiple projects in a fast-paced environment and meet deadlines
- Excellent executive-level presentation skills and ability to influence senior stakeholders
- Must be savvy and passionate about driving results and innovation
- Technical skills: Microsoft Office suite , agile tools
Responsibilities
- Own end-to-end product lifecycle for business deposit digital experiences from ideation through launch and ongoing optimization by defining and tracking product outcomes and success metrics (OKRs, KPIs) to measure adoption, engagement, and revenue impact
- Create and p rioritize roadmap and backlog based on customer need, business value, and strategic alignment
- Execute product roadmap through definition of MVPs, iterative releases , and c learly define d requirements in partnership with Digital, Technology, UX, and other key partners to bring solutions to market and reduce execution risks
- Build business cases for new, emerging technologies and experiences leveraging sound assumptions and customer trends to justify capital investment and prioritization
- Collaborate with key partners to c ontinuously identify opportunities to enhance existing experiences , create new experiences , drive adoption, and increase engagement
- Partner with Research, UX, and Design to test, validate, and refine experiences
- Identify downstream impacts to teams and processes such as operations, sales, marketing, finance, and others to ensure seamless go-to-market execution
- Monitor competitive and customer trends and experiences and translate those into opportunities for product or experience improvements to drive growth, enhance sales, improve deepening , and retain client s
- Communicate product strategy, financials, trends, execution progress , and other analysis within regular meetings, written communications, and updates to stakeholders, including executive leadership , marketing, sales , finance, and risk
- Ensure deliverables meet regulatory and compliance standards by working closely with legal, risk, and compliance teams
- Performs other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
