Senior Digital Account Manager
About The Position
This position is eligible for remote work at the present time. The arrangement may be delayed for training or other job acclimation purposes and remains subject to change. As a Senior Digital Account Manager for John Deere Intelligent Solutions Group located in Urbandale, IA or remote, you will ensure quality service and profitable business growth by managing a portfolio of complex customer relationships and/or a small team of account managers. You will manage complex relationships with identified customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input. Customer segments could include input providers, Ag retailers, grain merchandisers and software companies. You will set clear objectives for each sales call or meeting; tailor materials to make presentations to decision-makers and influencers within the customer organization; and ask relevant questions to gather information, to evaluate the customer's level of interest, and to identify and respond to areas requiring further information or explanation. Leverage your expertise to pinpoint Deere’s technology products and services that best fit the customer’s needs to enhance their productivity and profitability. Collaborate internally with ISG tactical and product marketing, ISG product management, Strategic Account Business Division and the digital business development group to champion your customers in cross-functional teams to build strong relationships. Develop a personal network within the industry and represent the Deere at trade shows and other events to identify sales opportunities, promote Deere and our digital technologies, and enhance our reputation.
Requirements
- 3+ years of project coordination experience with a focus on customer success and delivery
- 2+ years of direct account management experience
- Experience with contract management for digital technology
- Strong understanding of system integration and implementation
- Exceptional communication skills
- Willingness and ability to travel up to 50% based on business needs
Nice To Haves
- John Deere Operations Center experience
- Demonstrated ability to build strong relationships and deliver customer focused solutions
- Experience working with APIs and data exchange
Responsibilities
- Ensure quality service and profitable business growth by managing a portfolio of complex customer relationships and/or a small team of account managers.
- Manage complex relationships with identified customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input. Customer segments could include input providers, Ag retailers, grain merchandisers and software companies.
- Set clear objectives for each sales call or meeting; tailor materials to make presentations to decision-makers and influencers within the customer organization; and ask relevant questions to gather information, to evaluate the customer's level of interest, and to identify and respond to areas requiring further information or explanation.
- Leverage your expertise to pinpoint Deere’s technology products and services that best fit the customer’s needs to enhance their productivity and profitability.
- Collaborate internally with ISG tactical and product marketing, ISG product management, Strategic Account Business Division and the digital business development group to champion your customers in cross-functional teams to build strong relationships.
- Develop a personal network within the industry and represent the Deere at trade shows and other events to identify sales opportunities, promote Deere and our digital technologies, and enhance our reputation.
Benefits
- Flexible work arrangements
- Highly competitive base pay
- Savings & Retirement benefits (401K and Defined Contribution)
- Healthcare benefits with a generous company contribution in the Health Savings Account
- Adoption assistance
- Employee Assistance Programs
- Tuition assistance
- Fitness subsidies and on-site gyms at specific Deere locations
- Charitable contribution match
- Employee Purchase Plan & numerous discount programs for personal use
- Vacation and Holiday Pay
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What This Job Offers
Job Type
Full-time
Career Level
Senior
