Senior DevOps / Technology Operations Engineer (LATAM Customer Support)

AM53 Tech Recruitment

7d

About The Position

We are seeking a Senior DevOps / Technology Operations Engineer to provide L1/L2 production support for critical platforms and services within the LATAM Customer Support team. This role involves supporting and maintaining existing DevOps pipelines and cloud infrastructure, managing releases and deployments, and performing proactive monitoring and incident management. The ideal candidate will enhance and optimize pipelines and infrastructure, develop automation solutions, participate in Root Cause Analysis, and collaborate with customers and global engineering teams to ensure service stability and continuous improvement.

Requirements

• Experience in DevOps, Technology Operations (TechOps), Production Support, or SRE environments.
• Linux/Unix administration experience.
• Basic Python scripting and automation skills.
• Experience with CI/CD tools, preferably GitLab.
• Experience with Infrastructure as Code (IaC) using Terraform.
• Experience working in Microsoft Azure environments.
• Knowledge of monitoring, logging, and observability tools.
• Experience with incident, change, and release management processes.
• Fluent English and Portuguese.

Nice To Haves

• Experience in financial markets, exchanges, trading platforms, or regulated environments.
• Knowledge of high-availability architectures and distributed systems.
• Experience supporting mission-critical applications.
• Experience working with global teams and enterprise customers.

Responsibilities

• Provide L1/L2 production support for critical platforms and services.
• Support and maintain existing DevOps pipelines and cloud infrastructure.
• Manage releases, deployments, hotfixes, and environment changes following ITSM processes.
• Perform proactive monitoring and incident management.
• Enhance and optimize pipelines and infrastructure configurations based on operational requirements.
• Develop automation solutions using scripting.
• Participate in Root Cause Analysis (RCA) and operational resilience initiatives.
• Collaborate with customers and global engineering teams to ensure service stability and continuous improvement.
• Support incident, change, and release management activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed