Senior DevOps Engineer

Zoom • San Jose, CA

1d • Hybrid

About The Position

We are hiring a Senior DevOps Engineer to drive the reliability, scalability, and operational health of our realtime communications platform. You will be responsible for the day-to-day excellence of services supporting audio/video conferencing, recording, and live-streaming. This role requires a hands-on expert who can bridge the gap between complex infrastructure engineering and seamless product delivery within a global team environment.

Requirements

• Possess 6+ years of experience in DevOps, SRE, or infrastructure engineering, demonstrating success in supporting large-scale, latency-sensitive production systems.
• Gain expertise in supporting media-focused platforms such as video conferencing, streaming, gaming, or high-frequency trading environments.
• Display knowledge of real-time protocols, including WebRTC, RTP/RTCP, and SFU/MCU topologies, with practical application in production settings.
• Develop advanced skills in cloud platforms like AWS, GCP, or Azure, and manage Kubernetes environments using tools like Helm and ArgoCD.
• Use deployment orchestration tools and progressive delivery methods, including Canary, Blue/Green deployments, and Feature Flags, to enhance release processes.
• Understand networking principles, including DNS, Load Balancing, and CDN architecture, to ensure system reliability and performance.
• Write automation scripts using Python, Go, or Bash to create tools and improve incident response efficiency.

Responsibilities

• Ensuring reliability and operations by owning the SLO/SLI framework for specific real-time services while tracking latency, availability, jitter, and packet loss metrics.
• Acting as an on-call responder during critical outages, guiding technical resolution, and participating in a global follow-the-sun rotation.
• Facilitating blameless postmortems and implementing technical action items to prevent recurring issues.
• Promoting preventive engineering by integrating automated guardrails into the development lifecycle to uphold architectural best practices before production deployment.
• Supervising the release management process for real-time services, executing high-frequency deployments with minimal risk through versioning and complex rollout orchestration across environments.
• Developing scalable infrastructure using Terraform and adhering to GitOps principles to ensure consistent configurations.
• Optimizing CI/CD pipelines with tools like GitHub Actions and Jenkins, employing canary releases and blue/green strategies for safe deployments.
• Collaborating with software engineering teams to provide operational insights during the design phase, advocating for reliability-focused practices.
• Working alongside global engineering hubs to offer technical context and maintain comprehensive documentation, including runbooks and KBAs.

Benefits

• The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
• As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees