Senior DevOps Engineer - ServiceNow Platform Team
About The Position
The Senior DevOps Engineer is a member of the ServiceNow Platform Team and the primary technical resource supporting the Strategic Portfolio Management (SPM) product area. The role partners closely with the SPM Product Owner to deliver roadmap initiatives, enhancements, integrations, and operational improvements, ensuring solutions align with ServiceNow platform architecture, development standards, security requirements, and governance practices. The engineer may also support other ServiceNow products and platform initiatives as business priorities require. The position leads technical design, development, configuration, and support of ServiceNow SPM solutions. It translates product-roadmap priorities and business requirements into secure, scalable, and maintainable solutions, and provides technical leadership across planning, development, testing, deployment, and post-implementation support. The engineer also supports troubleshooting, root-cause analysis, upgrades, release validation, documentation, knowledge transfer, code reviews, and developer mentoring, while promoting platform standardization, out-of-the-box capabilities, and technical debt reduction. This is a hybrid role requiring three days in the office each week at a hub location in Denver, Cedar Rapids, or Philadelphia. The position involves moderate travel. Relocation assistance is not provided. Applicants must be authorized to work for any U.S. employer; visa sponsorship is unavailable.
Requirements
- Strong hands-on experience designing, developing, and configuring solutions within ServiceNow Strategic Portfolio Management.
- Experience with SPM capabilities such as Project Portfolio Management, Demand Management, Resource Management, Financial Management, Time Management, and Project Workspace.
- Advanced ServiceNow development experience, including JavaScript, server-side and client-side scripting, Flow Designer, integrations, and APIs.
- Ability to independently design scalable solutions and resolve complex technical and application issues.
- Ability to partner effectively with Product Owners, project teams, architects, business analysts, and stakeholders in an Agile delivery environment.
- Strong communication, analytical problem-solving, and technical leadership skills.
- A continuous-improvement mindset emphasizing maintainability, standardization, and out-of-the-box capabilities.
- Active ServiceNow Certified System Administrator certification.
- At least 5 years of hands-on ServiceNow development experience.
- Bachelor’s degree in information technology, computer science, management information systems, or a related discipline, or an equivalent combination of education and relevant professional experience.
- Authorization to work for any employer in the United States; the company is unable to sponsor or take over sponsorship of an employment visa.
Nice To Haves
- ServiceNow Certified Implementation Specialist in Strategic Portfolio Management.
- Active ServiceNow Certified Application Developer certification.
- Experience designing or supporting ServiceNow Platform Analytics, including dashboards, data visualizations, KPIs, scorecards, and portfolio reporting.
- Experience with Automated Test Framework, platform upgrades, data migration, workspace experiences, and enterprise integrations.
- Experience mentoring developers or leading technical delivery.
Responsibilities
- Lead the technical design, development, configuration, and support of ServiceNow SPM solutions.
- Partner with the SPM Product Owner to refine requirements, recommend technical approaches, estimate work, and support prioritization.
- Translate roadmap priorities and business requirements into secure, scalable, and maintainable technical solutions.
- Develop and maintain Business Rules, Script Includes, Client Scripts, UI Policies, Data Policies, Flow Designer solutions, integrations, and ServiceNow APIs.
- Design and support integrations using REST, SOAP, IntegrationHub, and other approved ServiceNow capabilities.
- Provide technical leadership throughout planning, development, testing, deployment, and post-implementation support.
- Perform code reviews, mentor developers, and promote secure and maintainable development practices.
- Lead troubleshooting and root-cause analysis for complex platform and application issues.
- Support upgrades, release validation, technical documentation, and knowledge transfer.
- Promote out-of-the-box capabilities, platform standardization, governance, and technical debt reduction.
- Support other ServiceNow products and platform initiatives as business priorities and demand require.
Benefits
- Annual bonus eligibility based on the Company Bonus Plan and individual performance, at the company’s discretion.
- Pension plan.
- 401(k) match.
- Employee stock purchase plan.
- Tuition reimbursement.
- Disability insurance.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Employee discounts.
- Career training and development opportunities.
- Paid time off starting at 160 hours annually for employees in their first year of service.
- Ten paid holidays per year, typically mirroring NYSE holidays.
- Be Well Company holistic wellness program, including Wellness Coaching and Reward Dollars.
- Paid parental leave of 15 days per calendar year for eligible employees with at least one year of service.
- Adoption assistance.
- Employee Assistance Program.
- Back-Up Care Program.
- PTO for volunteer hours.
- Employee Matching Gifts Program.
- Employee Resource Groups.
- Inclusion and diversity programs.
- Employee Recognition Program.
- Referral bonus programs.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
