Senior DevOps Engineer

Hyland

1d•Hybrid

About The Position

Hyland Software is a leader in providing software solutions for managing content, processes, and cases for organizations globally. We have enabled over 20,000 organizations to digitalize their workplaces and transform their operations. The DevOps Engineer 3 with cloud automation knowledge and experience will be responsible for maintaining Cloud Customer Infrastructure availability and uptime, ensuring customers have the performance and throughput of the Cloud Service we manage.

Requirements

BS or MS in Computer Science or related field or equivalent experience
Minimum of six years’ experience in Computer Science, Software Engineering, or a related field
Experience with configuration management tools
Experience with DevOps and release management tools
Experience with managing service container-based platforms
Experience in Linux and Windows Administration
Experience with scripting tools
Experience with configuration and administration of enterprise web applications
Experience with continuous integration and deployment SaaS environments.
Strong verbal and written communication skills and the ability to communicate with cross functional teams
Fast learner, highly organized and experienced in demonstrating focus to complete the highest priorities
Experience working with key internal stakeholders
Adeptness to effectively collaborate with employees, customers and partners from diverse academic, professional and cultural backgrounds
Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job

Nice To Haves

Over 8 years of experience as a DevOps Engineer, with a (must have) primary focus on Operations rather than Development work.
Must have - Proven experience in Production Operations within medium to large-scale environments.
Experience with Public Cloud (Preferably AWS)
Experience with DevOps and release management tools: Terraform, Git, Ansible, Packer, Jenkins
Experience with building and managing Kubernetes cluster environments and fine-tuning, supporting microservices hosted on Kubernetes clusters.
Preferably to have knowledge and experience of managing JAVA or similar web application environments.
Experience with Monitoring systems (Preferably Datadog) and databases (System admin level)
Experience with scripting tools: Linux Shell Scripting, Terraform, Python etc.
Good verbal and written communication skills and the ability to communicate with cross functional teams
Fast learner, highly organized and experienced in demonstrating focus to complete the highest priorities
Experience working with key internal stakeholders
Adeptness to effectively collaborate with employees, customers and partners from diverse academic, professional and cultural backgrounds
Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job

Responsibilities

Responsible for the day-to-day operations of Cloud production, pre-production and other environments infrastructure, ensuring systems availability, performance, capacity, and continuity through proper response to incidents, events, and problems reported by customers as well as monitoring & observability tools.
Participate in on-call rotation, monitor slack channels, monitoring systems generated alerts, dashboards and take necessary action to resolve requests in timely manner within defined SLAs. On-call rotation would include nights and weekends schedules.
Operations resources expected to be flexible and support off-hour work when necessary and expected to be flexible to accommodate reasonable overlapping shifts with other regional teams.
Strictly follow Change management, security compliance, Incident Management procedures to adhere to Corporate and Cloud Operations processes and regulations.
Analyze observability data and perform proactive actions to improve stability and performance of cloud environments.
Perform periodic checks and tasks, such as testing monitors, backups, business continuity (BR/DR) procedures.
Follow existing Cloud Operations procedures (playbooks, runbooks, guides, etc.) and contribute to improving the documentation.
Perform Cloud environment stack creations, upgrades, Cloud deployments, support tasks, etc.
Communicate, Collaborate with Other Global Cloud Operations, Product Development, Engineering teams and effectively perform assigned tasks & projects.
Participate in internal projects and initiatives to improve Cloud Operations service.
Comply with all corporate and departmental privacy and data security policies and practices, including but not limited to, Hyland’s Information Systems Security Policy.

Benefits

development budget (used for certifications, conferences etc..)
tuition assistance program
4,000+ self-paced online courses
instructor-led webinars
mentorship programs
structured on-boarding experience full of trainings
dedicated Learning & Development department supporting our employees.
cutting edge technologies
constant modernization efforts
dynamic and innovative environment
dedicated R&D Education Services department to help you grow.
flexible work environment and working hours (we are working in task-based system!)
possibility to work from home
private medical healthcare
life insurance
gym reimbursement
Volunteer time off (24h/year)
employee resource groups
inclusion benefits and policies
snacks and beverages
employee referral program
birthday, baby gifts and employee programs