Senior Device Administrator

Brookdale Senior Living Inc.•Brentwood, TN

About The Position

This position supports the Brookdale computing environment by administering systems and processes that primarily affect large numbers of employees or devices. The role involves creating and managing device images, system administration, problem diagnosis, resolution & escalation, working with other IT teams to understand specific applications and systems, and educating end-users on specific application areas. This role operates with minimal direction from a supervisor and provides technical guidance to less experienced team members. It serves as an escalation point for the EUS team for highly complex or high-impact hardware and application issues.

Requirements

Bachelor’s Degree or equivalent experience is required.
Two to four years of experience directly with PC hardware and software is preferred.
None

Responsibilities

Evaluates and proposes new hardware and software solutions for potential deployment to Brookdale employees. Provides feedback to EUS management with regards to viability.
Develops and manages images for end user devices.
Oversees centrally managed systems for inventory, application/update deployment and patch management.
Provides advanced analysis and testing of all images, applications, updates and patches developed by the Device Administration team.
Analyzes, develops, and implements system improvements for enhanced security, efficiency, and productivity.
Identifies potential productivity and efficiency improvements to the Brookdale computing environment and leads development of appropriate solutions.
Oversees and executes large scale projects as directed by End User Services management.
Maintains record of project status and prepares activity report as requested.
Serves as an escalation point for the Helpdesk and Device teams for high level or high impact device issues.
Works directly with other IT teams to understand end user needs for new applications and systems.
May assist project teams with hardware and software rollouts as needed.
Stays informed about specific application and system changes that are being made at Brookdale by working with appropriate application and technology teams.
Establishes and maintains effective working relationships with IT staff, vendors, customers and management.
May be called upon to travel for support and project work.
Makes support decisions which are consistent with department and company computing policies.
Encourages teamwork through cooperative interactions with co-workers.

Benefits

Medical, Dental, Vision insurance
401(k)
Associate assistance program
Employee discounts
Referral program
Early access to earned wages for hourly associates (outside of CA)
Optional voluntary benefits including ID theft protection and pet insurance
Paid Time Off
Paid holidays
Company provided life insurance
Adoption benefit
Disability (short and long term)
Flexible Spending Accounts
Health Savings Account
Optional life and dependent life insurance
Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan
Tuition reimbursement
Advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.