Senior Desktop Technician

City of New York • New York, NY

13h • $95,233 - $118,000 • Hybrid

About The Position

The NYC Department of Finance (DOF) is seeking a highly experienced Senior Desktop Technician to support approximately 2,000+ employees and consultants across 10 locations in New York City. This role is crucial for the daily monitoring, maintenance, and support of desktop services and systems within the agency, ensuring smooth operations. The Senior Desktop Technician will report to the Desktop Support Manager and will be instrumental in providing comprehensive desktop support services.

Requirements

• Permanent in the Certified IT Administrator (LAN/WAN) Civil Service Title, reachable on the Certified IT Administrator (LAN/WAN) Exam No. 1111, or permanent in a comparable Civil Service Title eligible for a 6.1.9 title change.
• Include Employee Identification Number (EIN) when applying.
• Indicate permanent Civil Service Title or list number for Exam No. 1111 in cover letter.
• Professional/vendor certification(s) in local area network administration.
• A baccalaureate degree from an accredited college, and two years of satisfactory full-time (not classroom based) experience in local area network and/or wide area network planning, design, configuration, installation, implementation, troubleshooting, integration, performance monitoring, maintenance, enhancement, and security management.
• OR A four-year high school diploma or its educational equivalent and six years of satisfactory full-time (not classroom based) information technology experience of which at least 2 years must have been as described in '1'.
• OR A satisfactory equivalent of education and/or experience equivalent to '1' or '2' above.
• Education may be substituted for experience on the basis that 30 undergraduate semester credits from an accredited college is equivalent to 6 months of experience.
• A master’s degree in computer science or a related field from an accredited college may be substitute for one year of experience.
• All candidates must have at least one year of satisfactory (not classroom based) full-time information technology experience as described in '1' above.

Nice To Haves

• Incumbents may be required to update existing and/or obtain additional professional industry-standard certification(s) for current and future technical environments(s) in which they may be assigned to work, as determined by the employing agency.

Responsibilities

• Provide desktop user support to DOF Executives, with a special focus on the Commissioner's Office, including the installation and configuration of software applications and operating systems (OS).
• Set up audio/video conferences and provide on-site support for key stakeholder conferences and events.
• Contribute to the management and development of Workspace One (WSO), including creating, maintaining, and pushing packages, managing users, and ensuring WSO compliance as per City policy.
• Optimize the standard DOF user profile to improve workstation performance and reliability, and simplify support.
• Serve as a technical communication and coordination lead with vendors and other groups on large moves and deployment projects.
• Construct, install, and test customized configurations based on various platforms and operating systems.
• Assess and implement performance upgrades to desktops and laptops, including installation of memory, CPU, and RAID controllers.
• Receive and respond to incoming alerts, calls, emails, pages, tickets, and/or work orders regarding incidents and/or requests.
• Prepare applications for desktop performance monitoring and provide performance statistics with metrics reports.
• Collaborate with technology team members to troubleshoot, assess, and resolve security issues.
• Create and maintain a working log detailing all required system updates, including the date of completion, and documentation related to software, processes, and service records.
• Assist management in creating training materials pertaining to computer troubleshooting and usage.
• Perform special ad hoc requests and related duties consistent with the scope and intent of the position.

Benefits

• Eligibility for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program.
• Inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce.
• Work environment that is free from discrimination and harassment.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior