Senior Desktop Support

Kinetics Drive Solutions Inc. • Langley, BC

7h • CA$60,390 - CA$70,000

About The Position

Kinetics Drive Solutions is looking for a proactive and customer-focused IT Senior Desktop Support to join our team. This role is ideal for someone who enjoys solving technical issues, supporting end users, and working in a fast-paced environment where technology plays a key role in daily IT operations. The successful candidate will provide front-line IT support across the company, helping maintain reliable systems, networks, devices, and business applications while delivering a high level of customer service to employees across all departments.

Requirements

• Strong troubleshooting skills.
• Excellent communication abilities.
• Hands-on experience supporting Windows environments.
• Hands-on experience supporting Microsoft 365.
• Hands-on experience supporting devices.
• Hands-on experience supporting end users.
• Comfortable working with Active Directory.
• Comfortable working with Entra ID (Azure AD).
• Comfortable working with endpoint management tools.
• Comfortable working with basic networking concepts including TCP/IP, DNS, DHCP, and VPNs.
• Proactive mindset.
• Strong organizational skills.
• Ability to manage.

Responsibilities

• Provide front-line IT support across the company.
• Help maintain reliable systems, networks, devices, and business applications.
• Deliver a high level of customer service to employees across all departments.
• Troubleshoot technical issues.
• Support hardware and software systems.
• Set up devices and user accounts.
• Help employees navigate technology with confidence.
• Assist with on-boarding new employees.
• Support system upgrades and IT improvements.

Benefits

• A collaborative and rewarding work environment
• A generous vacation program—starting at 2 weeks in your first year, increasing to 3 weeks in your second year, and growing to up to 6 weeks after 7 years of service
• Comprehensive Extended Health coverage
• Group RRSP program with company matching
• Ongoing training and professional development opportunities
• Option to bank overtime for additional vacation time
• A culture that prioritizes safety, innovation, learning, and teamwork

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed