Senior Desktop Support Tech 2
About The Position
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. Job Title: Senior Desktop Support Tech 2 Location(s): Richmond, VA Job Summary: Seeking an experienced Senior Desktop Support Technician to provide enterprise desktop support, hardware and software troubleshooting, workstation deployments, and end-user technical assistance. The ideal candidate will have strong Microsoft desktop support experience, excellent troubleshooting abilities, and outstanding customer service skills.
Requirements
- Strong experience supporting Microsoft Windows 11 or later.
- Experience supporting Microsoft Office, Outlook, and Microsoft 365.
- Knowledge of desktop and laptop hardware, peripherals, and networking.
- Experience performing laptop refresh and workstation deployments.
- Hands-on experience with SCCM/SMS.
- Experience using remote support tools such as SCCM, Remote Desktop, and Dameware.
- Strong understanding of computer hardware, drivers, BIOS, and software installation.
- Excellent troubleshooting and problem-solving skills.
- Strong analytical and teamwork abilities.
- Excellent customer service, communication, and interpersonal skills.
- Willingness to learn and adapt to new technologies.
- Strong working knowledge of computer systems, hardware, and software, including drivers and bios
- Excellent problem-solving, analytical, and team-working skills
- Excellent communication and interpersonal skills.
- demonstrated ability to obtain feedback from customers to improve training methods.
- Running reports and analyzing common complaints and problems.
- An openness to learning new technologies.
Responsibilities
- Provide desktop and laptop support for end users.
- Install, configure, troubleshoot, and maintain Windows workstations.
- Perform laptop refresh, deployment, and replacement activities.
- Troubleshoot hardware, software, BIOS, drivers, and peripheral issues.
- Provide remote support using enterprise management tools.
- Configure and support Microsoft Office, Outlook, and Microsoft 365 applications.
- Diagnose and resolve desktop, network connectivity, and application issues.
- Install software updates and maintain system configurations.
- Deliver exceptional customer service while resolving technical issues.
- Collaborate with IT teams to ensure reliable desktop operations.
- Learn and support new technologies as required.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
