Senior Desktop Support Specialist, Texas McCombs
About The Position
As a member of the McCombs Technology Solutions team, the Senior Desktop Support Specialist provides system-level administration and support for the workstation fleet, networking, and security at the McCombs School of Business. The role provides in-person user support and hardware troubleshooting for Windows, macOS, and related software; administers the Computer Lifecycle Management Program; and supports end-user device security and basic network management. It also includes inventory and documentation work, customer application consulting, collaboration on team projects, and assistance managing the Service Desk as needed.
Requirements
- Professional experience in business or enterprise fleet management of Windows OS in a centrally managed environment, including common tools such as SCCM/MECM, Intune, Active Directory, and Group Policy.
- Familiarity with concepts, practices, procedures, and tools for supporting and maintaining macOS.
- Knowledge of ITSM and ITIL concepts and practices.
- Process-oriented approach and excellent documentation skills, including the ability to create and maintain technical and operational documentation.
- Core understanding of information security best practices and networking fundamentals.
- Ability to work independently with minimal supervision and as part of a team.
- Excellent communication and customer service skills; accuracy, attention to detail, decision-making, problem-solving, and critical-thinking skills.
Nice To Haves
- Bachelor’s degree in a relevant field and three years of relevant experience.
- Relevant certifications and/or professional development education.
- Tier 2 and 3 desktop support experience.
- Experience managing a computer lab environment.
- Understanding of PowerShell scripting fundamentals.
- Ability to manage multiple tasks and projects with tight deadlines.
- Experience with MECM, Jamf, Code42, ServiceNow, OneDrive/SharePoint/Office 365, Box, VBox/VMware Fusion, and Parallels.
Responsibilities
- Provide in-person user support and hardware troubleshooting for Windows, macOS, and related software.
- Administer the Computer Lifecycle Management Program.
- Implement and enforce information security and industry best practices for end-user devices and peripherals.
- Provide basic network management and troubleshooting in coordination with the campus-level network support team.
- Assist with inventory management and the annual equipment inventory.
- Create clear, concise, audience-focused documentation and maintain accurate information in the knowledge base, ticketing system, and inventory records.
- Collaborate with team members on projects and departmental initiatives.
- Offer customer application consulting, evaluation, and recommendations.
- Assist with management of the Service Desk as needed.
- Perform other related functions as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
