Senior Desktop Support Engineer
BBVA•Houston, TX
•Onsite
About The Position
Provide advanced desktop and end-user support in a high-pressure banking and trading floor environment. Responsible for system administration, workstation builds, VDI support, incident resolution, and maintaining secure, high-availability IT operations.
Requirements
- Advanced knowledge of Windows 10/11 Enterprise, imaging, building machines and troubleshooting
- Experience with ITSM tools (BMC Helix, ServiceNow, Microsoft Service Manager)
- Mobile Device Management (Intune, MobileIron)
- VDI environments and SCCM packaging/deployment
- Microsoft Office (O365 & on-prem), including add-ins/macros troubleshooting
- Endpoint security and patching (Qualys, Ivanti, Zscaler, SentinelOne)
- Cisco voice systems and trading turret platforms
- Audio/video conferencing technologies
- Basic networking knowledge
- Strong troubleshooting and analytical skills
- Excellent communication and stakeholder management
- Ability to work under pressure in a fast-paced environment
- Bachelor’s degree or equivalent experience
- 8+ years of relevant experience
Nice To Haves
- Familiarity with financial/trading applications such as Bloomberg, Refinitiv, ION, Tradeweb, FXAll, CME/BrokerTec, MarketAxess, etc.
- Scripting/automation (PowerShell preferred)
- Experience with reporting tools (Excel, LDAP, SQL) is a plus
- Workday administration experience is a plus
- Familiarity with AI tools and automation solutions is a plus
- Microsoft/Cisco certifications preferred
- Spanish language skills are a plus
Responsibilities
- Deliver day-to-day service desk support (tickets, calls, emails) for trading, banking, and enterprise systems.
- Troubleshoot and resolve desktop, application, and system performance issues.
- Build, configure, and maintain desktops, laptops, mobile devices, and VDI environments.
- Manage user accounts, access control, and system configurations.
- Perform OS installations, patching, and vulnerability remediation.
- Support trading floor technologies (turret phones, voice systems, market data platforms).
- Execute start-of-day and end-of-day operational procedures.
- Maintain and update Windows and VDI images.
- Manage IT asset inventory and lifecycle.
- Collaborate with global teams to resolve incidents.
- Ensure compliance with security standards and best practices.
Benefits
- generous employee benefits package
- discretionary bonus
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
