Designer Senior

USAA•San Antonio, NC

11d•Hybrid

About The Position

As a Senior Designer on the USAA Member Experience Design team, you will play a critical leadership role in shaping secure, seamless, and trusted user experiences across authentication, credential management, profile recovery, and overall protection for members and our association. This role partners closely with product, engineering, and security to define and innovate for highly complex identity and access experiences that balance usability, safety, and scale. The ideal candidate brings a strong background in designing system-level experiences, leading through ambiguity, and translating security and risk requirements into intuitive, human‑centered solutions that protect users while empowering their journeys. You will also drive work within high-performing, cross-organizational teams by applying advanced knowledge and experience in the practice of human-centered design. Synthesize the work of a multi-disciplinary team to deliver a unified design vision for complex Member and Employee experiences in a data-informed, agile environment. Demonstrate the value of design by building trust-based relationships that influence the alignment of stakeholders across projects, teams, and functions. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.

Requirements

Bachelor’s degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
6 years of relevant, on-the-job experience in a Product Design, UX Design, Service Design or Design Research role delivering complex design systems for web and native applications.
Extensive experience designing and supporting digital products inside an Agile environment using human-centered design principles, methods and problem-solving strategies.
A portfolio that demonstrates extensive experience designing digital experiences for mobile and web-based applications.
Advanced facilitation, collaboration and consensus-building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders.
Demonstrated ability to work fluently in standard applications, including industry standard design, prototyping, and collaboration software and Microsoft Office Suite.
Demonstrated advanced understanding of new technologies and best practices in website navigation, browsers, mobile patterns, information architecture and usability.
Demonstrated experience designing user interfaces for web and mobile applications (iOS, Android, etc.)
Excellent written and verbal communication skills, interpersonal skills, time management skills and strong attention to detail.
Highly organized, with the ability to work on multiple projects/tasks at once while facilitating a diverse group of employees.
Demonstrates a strategic mindset by decomposing complex problems into a clear and achievable workstream requiring limited support and direction for decision making.

Nice To Haves

Expertise in modern design tools, including Figma.
At least 2 years of Security Experience Design.
At least 10 years of Mobile Experience Design.
At least 4 years of Financial services Experience Design.
Experience working within and contributing to an established design language.

Responsibilities

Drives the definition of business problems, design requirements, and demonstrates a solution's potential success for moderately complex projects.
Co-facilitates a cross-functional understanding of business problems and potential design solutions using human-centered design sessions and group discussions to achieve actionable outcomes.
Navigates multiple workstreams from discovery to implementation, balancing efforts, priorities, and partnerships for each.
Guides the development and facilitation of human-centered research efforts, the synthesis of research findings and the generation of insights.
Works autonomously to create holistic member experiences leveraging extensive knowledge of interaction design, visual design, and/or content design.
Articulates ideas and solutions using a range of storytelling techniques to inspire and compel audiences to align on direction.
Mentors developing designers across the Design Community.
Provides constructive day-to-day feedback to team members.
Applies advanced understanding of human-centered and service design practices and leverages multiple methods to solve complex design problems.
Stays abreast of current digital and mobile technology trends, in the area of application architecture with best practices within the digital development ecosystem.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.