Senior Designer, Conversational AI

Walgreens•Orlando, FL

About The Position

Responsible for creating user-centered, conversational experiences (voice and text-based virtual assistants) for Walgreens customers, patients, and prescribers. Working on high-profile products and projects, the Senior Designer partners with product teams, developers, and cross-functional stakeholders to craft innovative experiences across channels. Leveraging tools like journey maps, flow diagrams, sample dialogs and prototypes. The Senior Designer communicates concepts that meet both user needs and business objectives with experience working in conversational AI. Responsible for mentoring less experienced designers.

Requirements

Bachelor's degree in Computer Science, Engineering, Human Computer Interaction, Linguistics, Cognitive Science, Graphic Design, Digital Communications design, or a related field and at least 1 years of experience with Conversational Design (e.g., Voice and Chat) OR High School diploma/GED and at least 4 years of experience with Conversational Design (e.g., Voice and Chat)
Experience with IVR (Interactive Voice Response) application design and as a user experience designer, interaction designer, or hybrid designer
Experience with speech recognition software applications, experience with voice or multimodal speech interfaces; knowledge of speech and language technologies i.e. speech recognition (ASR), natural language understanding (NLU), and voice user interfaces (VUI) and chat design
Experience and have a deep understanding of VUI design patterns and principles and experience using those to create conversational voice user experiences for a larger enterprise.
Experience with voice persona design based on contextual research, demographics, and enterprise branding initiatives.
Willing to travel up to/at least 10% of the time for business purposes (within state and out of state).
At least 2 years' experience with speech recognition, voice biometrics, and speech synthesis software
Expertise in human computer interaction
Relentless desire for innovation, balanced with business needs, and customer expectations.

Nice To Haves

Fluency or near-fluency Spanish
Experience with usability prototyping/testing, particularly "Wizard of Oz" method
Experience with Microsoft Office Suite
Experience with audio engineering and editing or working in a recording studio.
Retail and/or healthcare industry experience preferred.
Experience with Agile/Scrum
Background in script writing, creative writing, or game design is a plus

Responsibilities

Collaborates with product teams, engineers, and cross-functional stakeholders to understand experience and technology requirements.
Facilitates design workshops and build creative and thoughtful user-centric conversations.
Produces user flows, wireframes, prototypes, and rigorous user interface specifications.
Evaluates usability and consistency in customer journeys and conversational flows through tuning.
Measures design solutions with qualitative and quantitative data.
Creates recording scripts, maintain a prompt catalogue, and ensure proper adherence to persona.
Participates in testing to ensure the application is functioning as designed.
Models how to use human-centered design approaches to frame problems, uncover patterns, discover opportunities, and visualized possibilities.
Continuously build industry knowledge and expertise to speak authoritatively on concepts of spoke interaction design.