Senior Design Studio Consultant

Toll Brothers, Inc.•Panama City, FL

3d•Onsite

About The Position

Toll Brothers, America's Leading Builder of Luxury Homes, seeks a Senior Design Studio Consultant to assist homebuyers with color and options selections, as well as the sale of upgrades, at the Toll Brothers Design Studio in Panama City Beach, Florida. The Senior Design Studio Consultant position is responsible for guiding the buyer through the selection of Included Features and Available Personal Choices (options/upgrades), thoroughly and on-time, while adhering to company policies and procedures and representing the company by keeping in line with the builder’s code of ethics, values, and mission statement. This position will interact with other departments as needed (i.e. Purchasing, Marketing, Accounting, Conveyancing, Construction, Customer Care, etc.), support leadership at the studio, and will be tasked with completing required paperwork accurately and timely. Proficiency with department specific technology is necessary. This position will be on-site 5 days per week.

Requirements

When speaking and writing, uses appropriate grammar, organizes ideas clearly, and articulates ideas concisely
Applies creative problem-solving to address business needs and issues
Must be able to handle the challenges related to customer service
Ability to perform in a sales environment working and interacting with people and providing excellent customer service
Ability to assist buyer in reaching decisions in a timely manner
Ability to educate buyer on products
Strong ability to set clear and concise expectations with customer that support corporate processes and policies
Able to plan and prioritize while focusing on detail orientation and effective time management
Must have gift of hospitality, thoroughly enjoy interacting with others, and have an amiable, outgoing and pleasant demeanor
Able to work with employees among multiple departments
Working knowledge of Microsoft Office programs, including Outlook, Excel, Word and PowerPoint
Able to utilize the department specific technologies to solve business challenges
Participate in continuing education as needed
10+ years in interior design and/or homebuilding industries
Leadership-level communication and presentation skills
Understanding of studio business reporting
Great sales skills
Basic knowledge of homebuilding/construction techniques
Excellent communication and organization skills
Patience, empathy and good listening skills
Enthusiastic attitude: desire to ensure process is enjoyable, smooth and easy for the buyer

Nice To Haves

Design knowledge, real estate/builder experience a plus
An Interior Design degree is a plus

Responsibilities

Assist Prospective Buyers/Home Buyers with Tours and Options Selections
Provide scripted tours of Design Studio environment, delivered in a professional manner, well articulated, and with positive energy
Orientation tour responsibilities include assisting the with meet/greet, present chosen tour categories, set up & clean up
Be familiar with product and house warranty specifics and be able to communicate this to buyers
Adhere to predetermined deadlines for selection appointments, change requests, etc.
Complete Buyer selection paperwork accurately and by deadlines
Navigate the Toll Intranet for product and builder information
Utilize Pivotal or Enterprise One software and Studio selection software to enter home selections and options contract documents
Use Salesforce to review customer and scheduling information, manage tasks, and enter buyer communication
Interact with internal mortgage company personnel as needed to confirm buyer affordability
Submit paperwork to buyers for final authorization through DocuSign and authorization process to internal business partners
Prepare and double-check final document package for accuracy and submit to construction team
Process special requests with appropriate approvals from management
Answer phones as needed
Provide status updates to Design Studio Manage
Provide buyer feedback internally
Maintain communication with on-site Sales Consultants
Walk-through with sales/construction/marketing personnel of all merchandised models
Execute selections for Quick Move-In inventory homes as needed by communities
Field visits as needed. Tour community models, Quick Move-In homes and homes in production
Attend education sessions/training from trade partners regarding included features and available personal choices, as well as internal company training regarding construction, new communities/floor plans etc. Attend product knowledge meetings monthly and/or quarterly
Stay current on home product trends and/or design styles/colors via (vendor trainings, online research, etc.)
Manage additional responsibility in the Design Studio, with increased oversight of Studio operations that carries increased focus from a Design Consultant position.
Lead and execute training for new Design Studio employees and cross-functional partners in the division and nationally
Lead an innovative initiative, partnering with Design Studio Manager and/or the National Design Studio team
Communicate with division leadership and cross-functional partners and present on monthly meetings, as appropriate
Collaborate with National Design Studio and Purchasing teams on selecting product assortments
Serve as a champion for new technology rollouts
Oversee a satellite / micro studio location, where appropriate
All other duties as assigned