Senior Design Manager — AI Private Banker

Nubank•Palo Alto, CA

12d•Hybrid

About The Position

We’re building the next evolution of Nubank: an AI-powered private banker that helps millions of people navigate their financial lives with intelligence, empathy, and trust. As Sr Design Manager, you’ll lead a team of designers and writers crafting this experience — shaping how customers interact with our AI advisor, how trust is earned, and how complex insights become simple, actionable, and human. You’ll establish the foundational experience systems that will power AI across Nubank, while ensuring alignment with the broader Magic App vision (Nubank’s next-generation unified app experience). In this context, you’ll help define the design vision, systems, cultural anchors and rituals that make this product feel unmistakably Nubank: clear, kind, and empowering - bridging product-specific excellence with company-wide coherence.

Requirements

You’ve built or led design teams working on AI- or data-powered experiences (e.g., personalization, recommendations, chat, insights).
You think systemically but care deeply about detail and tone.
You’re a natural coach — you know how to elevate others’ craft and clarity.
You balance strategic thinking with the ability to dive deep into design problems.
You’re comfortable working with uncertainty and helping teams find structure in emerging spaces.
You advocate for human values in AI — fairness, clarity, empathy — not as slogans but as design principles.

Responsibilities

Lead and inspire a multidisciplinary team of product designers and content designers (6+) working on conversational, visual, and systemic layers of the AI experience.
Define and evolve the design north star for the private banker — how it looks, feels, and behaves across touchpoints.
Partner with product, data science, and engineering to translate AI capabilities into trusted, explainable human experiences.
Build and scale design systems for AI interaction patterns (voice, confidence levels, error recovery, transparency).
Coach and grow the team — helping them balance craft excellence with experimentation and speed.
Drive cross-functional alignment, ensuring the design voice stays consistent from early prototypes to production.
Create frameworks for evaluating AI experience quality — usability, emotion, trust, and value perception.