Senior Design Manager — AI Private Banker

Nubank•Palo Alto, CA

80d•Hybrid

About The Position

Nubank is seeking a Senior Design Manager (M4) to lead the design organization for the AI Private Banker team in Palo Alto. This role involves leading a multidisciplinary team of product designers and content designers (6+) to craft the AI Private Banker experience, focusing on customer interaction with the AI advisor, building trust, and transforming complex insights into simple, actionable guidance. The position extends beyond the AI Private Banker vertical to establishing foundational experience systems for AI across Nubank, ensuring alignment with the broader Magic App vision. The ideal candidate will help define the design vision, systems, cultural anchors, and rituals that embody Nubank's brand of clarity, kindness, and empowerment. This role requires close partnership with product, data science, and engineering leadership to translate AI capabilities into trusted, explainable human experiences. It is a high-visibility position with senior stakeholder exposure in the US and Brazil, demanding the ability to navigate ambiguity, align teams across borders and time zones, and structure emerging spaces.

Requirements

Built or led design teams working on AI- or data-powered experiences (e.g., personalization, recommendations, chat, insights)
Systemic thinking with deep care for detail and tone
Natural coaching ability - knows how to elevate others' craft and clarity
Balances strategic thinking with the ability to dive deep into design problems
Comfortable working with uncertainty and helping teams find structure in emerging spaces
Advocates for human values in AI - fairness, clarity, empathy - not as slogans but as design principles
Thrives in high-growth, high-change environments and can adapt as the company, team structures, and priorities evolve

Nice To Haves

Experience in fintech, banking, or regulated industries

Responsibilities

Lead and inspire a multidisciplinary team of product designers and content designers (6+) working on conversational, visual, and systemic layers of the AI experience
Define and evolve the design north star for the AI Private Banker - how it looks, feels, and behaves across touchpoints
Partner with product, data science, and engineering to translate AI capabilities into trusted, explainable human experiences
Build and scale design systems for AI interaction patterns (voice, confidence levels, error recovery, transparency)
Coach and grow the team - helping them balance craft excellence with experimentation and speed
Drive cross-functional alignment, ensuring the design voice stays consistent from early prototypes to production
Create frameworks for evaluating AI experience quality - usability, emotion, trust, and value perception
Establish the cultural anchors and rituals that make the design team operate with clarity, purpose, and velocity
Represent design to senior leadership across the US and Brazil, navigating complex cross-functional and cross-cultural dynamics