Senior Design for Service and Repair Engineer
About The Position
The Senior Design for Service and Repair Engineer shapes how Microsoft designs devices to be serviceable, sustainable, and supportable throughout their product lifecycles. The role collaborates across the business to define repair strategies for high-volume Surface and Xbox products, from early development through launch, connecting customer needs, business outcomes, and evolving right to repair legislation. The engineer drives New Product Introduction (NPI) efforts that influence product experience, manufacturability, and repairability. This includes developing and scaling process technologies, field repair solutions, and equipment. The role partners with legal, operations, and engineering teams to ensure product designs meet global sustainability and repair legislation while enabling efficient service operations and customer experiences. It applies mechanical engineering, risk management, and high-volume manufacturing expertise to reduce costs, manage launch and yield risks, and deliver robust field repair solutions. Close collaboration with launch and factory teams supports successful device and service ramps and launches.
Requirements
- Bachelor's degree in Mechanical Engineering or a related field and 5+ years of experience in engineering, manufacturing, operations, or hardware development, or equivalent experience.
Nice To Haves
- Master's degree in Mechanical Engineering or a related field and 6+ years of experience in engineering, manufacturing, operations, or hardware development; or a bachelor's degree in Mechanical Engineering or a related field and 8+ years of such experience; or equivalent experience.
- Six Sigma Green Belt certification or equivalent certification.
- Experience designing and scaling repair ecosystems, including reverse logistics, service operations, repair network enablement, and post-launch product support for global hardware programs.
Responsibilities
- Drive technical leadership and strategy across New Product Introduction efforts, influencing device architectures and repair approaches that balance product experience, manufacturability, repairability, and sustainability for high-volume Surface and Xbox products.
- Lead concurrent engineering activities, including prototype development, design of experiments, and physical analysis, to validate technologies and system-level attributes that enable robust, repeatable repair.
- Develop and scale process technologies and equipment for efficient factory and field repair; define manufacturing control plans and critical parameters to ensure quality, safety, and reliability.
- Partner with legal, policy, and cross-functional product teams to translate global sustainability and right to repair legislation into product design requirements and influence product architectures and repair methods.
- Assess and analyze transformation, repair, yield, and capital costs; identify and drive cost-reduction opportunities, supply-chain and manufacturing strategies, and product tradeoffs that improve repair economics and operational performance.
Benefits
- The posting says certain roles may be eligible for benefits and other compensation and links to additional benefits and pay information.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
