Senior Deposit Operations Specialist

One Florida Bank•Lake Mary, FL

just now•Onsite

About The Position

One Florida Bank has been voted one of the best companies to work for 5 years in a row due to its fun and inclusive culture, commitment to hiring passionate talent, and promotion from within. As a Florida-based bank, it is deeply rooted in local communities, focusing on building one-on-one relationships and providing tailored products and services. The Senior Deposit Services Specialist supports the Deposit Services Manager and other Bank departments, with tasks split between morning Deposit Services and afternoon ACH tasks. This role requires an analytical problem solver with strong decision-making abilities, technical aptitude, and a proactive mindset, along with effective communication skills and the ability to multitask and maintain accuracy in a fast-paced environment.

Requirements

High School diploma or equivalent.
7+ years or prior deposit operations experience.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general-public.
Effective interpersonal relationships with management and team members.
A thorough understanding and application of all policies, procedures and regulations pertaining to the work of Deposit Operations.
Ability to effectively manage time as related to daily tasks.
Ability to prioritize multiple demands in a high-pressure environment while maintaining professional demeanor.
Ability to operate in a team environment to accomplish shared goals.
Ability to work with basic mathematical concepts.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situation.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Spreadsheet (Microsoft Excel) and Word processing software (Microsoft Word).
Other Microsoft Office applications (Outlook, Teams, One Note, PowerPoint).
Copier/Scanner.

Responsibilities

Monitor and process of all non-post, stop pays, positive pay and/or NSF items.
Communicate daily with branches/departments listed on the Un-Posted report for decisions.
Process chargebacks 2x daily.
Process ACH Fed Returns, ACH Death Notification Entries.
Work reclamations.
Process check adjustments when applicable through correspondent bank (FNBB).
Process FGN CL & Collection Items through FNBB.
Process and research EFT Disputes, provide provisional credit, produce EFT letters and communications with clients when applicable.
Process Check Fraud cases, produce letters and track cases using a tickler system.
Federal Backup Withholding submissions to Treasury Dpt.
ACH origination/merge afternoon files; process file violations.
Daily and Monthly review and reconciliation of general ledger accounts.
Provide guidance to Deposit Operations Specialists on problem resolution.
Responsible for processing foreign items.
Process chargebacks, ACH items.
Responsible for processing daily reports and settlements as delegated by the Deposit Services Manager.
Report general ledger discrepancies immediately to the Deposit Services Manager and assist in clearing discrepancies.
Maintain detailed records on all work responsibilities.
Maintain the confidentiality of the Bank’s customers.
Remain current on and adhere to all regulatory requirements and training.
Responsible for providing back up to all other Deposit Services Specialists.
Other related duties as assigned.

Benefits

We recognize all Federal holidays every year
100% employer paid Medical, Vision, Dental, STD, LTD and group life insurance for the employee only cost
401(k) Safe Harbor Match
Paid vacation and sick time plus 1 floating holiday
Paid volunteer hours
Wellness Program
Shared leave program
Paid Paternity Leave
Tuition Assistance Program
Pet Insurance
Team Building activities