Senior Deposit Operations Analyst

Bankwell Financial Group•New Canaan, CT

17h

About The Position

The Senior Deposit Operations Analyst is an expert individual contributor responsible for executing and improving deposit operations processes. Key duties include managing exception items, resolving disputes, reviewing new accounts, performing reconciliations, supporting legal and compliance documentation, handling customer research requests, and enhancing procedures across departments. This role provides advanced operational support, resolves escalated issues, shares expertise on Bankwell’s core banking system, and ensures regulatory compliance. Success requires strong organizational and analytical skills, regulatory knowledge, attention to detail, adaptability, and the ability to work both independently and collaboratively in a fast-paced environment. The ideal candidate is a proactive, customer-focused problem solver dedicated to continuous process improvement.

Requirements

High school diploma required
Minimum of six years’ experience in the banking industry, ideally in retail banking or deposit operations
Proven critical thinking skills to evaluate information and make sound, logical decisions
Experience with using bank core banking systems and online banking platforms
Exceptional attention to detail and accuracy in a high-volume environment
Strong organizational and time management skills; ability to prioritize multiple tasks independently
Self-motivated and able to work both independently and in a team setting and support cross-functional projects
Excellent verbal and written communication skills
Compliance with banking regulations that apply to Bankwell, including BSA, consumer protection regulations, and OFAC sanctions.
Completion of compliance training and adherence to policies and procedures for applicable regulations based on their role.

Nice To Haves

college degree preferred

Responsibilities

Review and process Exception Items, including non-posted, NSF, stop payments, positive pay items, and Fed adjustments, ensuring timely resolution, compliance with regulations, and minimal impact to customer accounts.
Resolve client disputes (check, ACH, wire, and debit card).
Accurately process and reconcile internal branch transactions, ensuring adherence to internal policies, regulatory guidelines, and industry best practices.
Execute and validate complex daily deposit operations tasks, ensuring accuracy and compliance.
Manage ICS and CDARS requests, customer research inquiries, and legal service of process requests.
Support asset verification and audit requests.
Administer unclaimed property processing and escheatment.
Serve as a Subject Matter Expert for the core banking system and deposit operations, providing guidance, troubleshooting efforts, and support across departments to ensure optimal system performance and utilization.
Resolve inquiries from internal departments and escalate issues when necessary.
Monitor debit card plastics and carrier inventory.
Conduct thorough reviews of ATM and Mobile deposits, verifying compliance with bank policies and ensuring accurate transaction processing and exception resolution when necessary.
Assist with the preparation and processing of annual tasks, such as tax forms, IRA statements, and end-of-year notices.
Stay up to date on relevant banking regulations and complete the training courses required to ensure continued compliance.
Contribute to the creation, revision, and documentation of departmental procedures and best practices to ensure consistency, efficiency, and regulatory compliance.
Train colleagues on new and updated procedures; train new hires on systems, tasks and procedures.
Collaborate with and provide expert support to other departments on deposit and electronic banking-related matters.
Proactively address inquiries and research requests to maintain smooth operations.
Provide back-up support for other Deposit Operations and Payment Operations personnel, stepping in as needed to maintain seamless operations.
Assist VP- Operations Assistant Manager with collaborative work efforts with cross-functional teams (Compliance, Risk, Finance, IT, Branch Operations) to resolve complex issues and support strategic initiatives.
Identify areas for process improvements and recommend enhancements to optimize workflow and ensure regulatory compliance.
Support interdepartmental efforts to improve operational efficiency, streamline procedures and implement best practices.
Maintain up-to-date knowledge of regulatory requirements and industry trends, recommending enhancements to policies and procedures.
Review and validate file maintenance changes and issue non-conformances where appropriate.
Verify new account documentation for accuracy and regulatory compliance (DDA, SAV, CD, IRA, etc.).
Ensure adherence to operations control narrative.
Ensure timely and accurate reconciliation of key accounts and general ledgers; Compile and deliver monthly reports (IOLTA, IORETA, Reg. O, Dormancy, Finance, etc.).